Victoria Beltran
Lynwood
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Law Offices of Luis Gonzalez
Los Angeles, CA
01.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled initial intakes for potential new clients and scheduled appointments for consultations.
- Prepared retainers, reviewed retainers with clients before signing.
- Provided updates to client's based on the notes from attorney and legal assistant.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Scheduled and coordinated appointments, maintaining an organized calendar for staff.
- Provided exceptional customer service, addressing inquiries and resolving issues professionally.
- Maintained accurate records of visitor logs and office supplies inventory.
- Collaborated with team members to improve workflow and enhance client satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Filing forms to USCIS, I-130 and I-765
- Requesting U-Visa Certifications
- Filing/Scanning all mail correspondence to client's files.
- Translations
Cashier
The Habit Burger Grill
Gardena, CA
07.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customers’ issues and answered questions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
Florist
The Million Roses
Vernon, CA
10.2020 - 06.2021
- Assisted customers with product selection to enhance their overall shopping experience.
- Designed and arranged custom floral displays for various events and occasions.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Education
HS Diploma -
Alliance Judy Ivie Burton Technology Academy High School
Los Angeles, CA06.2022
Skills
- Fluent English and Spanish
- Multi-Tasking
- Great Customer Service
- Customer/Client relations
- Calendar management
- Greeting and seating clients
- Office administration
- File management
- Mail handling
- Multi-line telephone operation
- Professional phone etiquette
- Strong Organizational skills
- Adept typing, word processing, and data entry skills
- Microsoft Office (Word, Excel, Outlook)
- Data Entry
- Filing and record keeping
- Office equipment (printer, scanner, copies)
- Organization skills
- Time management
- Payment processing
- Billing and invoicing
LANGUAGES
Fluent in English and Spanish
Timeline
Receptionist
Law Offices of Luis Gonzalez
01.2025 - Current
Cashier
The Habit Burger Grill
07.2021 - 09.2022
Florist
The Million Roses
10.2020 - 06.2021
HS Diploma -
Alliance Judy Ivie Burton Technology Academy High School