Victoria Bazzel
Chula Vista
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, and process improvement. Dependable and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
Work History
Operations Manager/ Customer Experience Manager
JW Floor Covering
01.2015 - 01.2026
- As manager of our Operations department, I was able to lead, train, and develop 25 customers service focused team members whose main goal was to provide seamless operations and high-level customer service to our customers and retail partners. In addition to leading the team, my role involved taking on escalated calls/ install related issues, monitoring 300-600 incoming and outgoing calls daily, phone and email communications, document preparation, check requests, compensations offers, and process improvement.
Branch Manager
JW Floor Covering
01.2015 - 01.2026
- As a branch manager in our corporate office, my team and I coordinated and executed the installations sold out of out of 22 stores. I was the point of contact for customers and installers. Problem solving, customer relations, deescalating techniques were vital parts of this position.
Project Manager
US Installation Group
01.2014 - 01.2015
- In this role, my focus point was to coordinate, organize and ensure follow through on individual installations. I worked closely with installers and our retail partners to ensure the job was completed successfully and ensuring our survey scores came back positive.
Education
High School Diploma -
Archbishop Mitty
Saratoga05.2008
Skills
- High level customer service
- Strong verbal and written skills
- 10 years of leadership training
- Administrative skills
- Preparation of new processes and coordinating documentation
- Problem solving
- Efficiency
- Coordinated/lead meetings and presentations
- Teams/Outlook
- Team player
- Decision-making
- Planning and implementation
- Employee relations and conflict resolution
- Policies and procedures implementation
- Customer relationship management
- Staff development
Timeline
Operations Manager/ Customer Experience Manager
JW Floor Covering
01.2015 - 01.2026
Branch Manager
JW Floor Covering
01.2015 - 01.2026
Project Manager
US Installation Group
01.2014 - 01.2015
High School Diploma -
Archbishop Mitty