Summary
Overview
Work History
Education
Skills
Languages
Social Media
Timeline
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Victoria Basile

Etobicoke,Ontario

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Shopper

ShopThingLive
08.2023 - 11.2024
  • Used app and social media to promote and sell products at various luxury outlet stores.
  • Boosted sales through effective upselling techniques and in-depth product knowledge.
  • Hosted in-app events to sell luxury items.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.

Customer Service Representative

Finance That
09.2019 - Current
  • Interacted with customers regarding loan applications and approvals.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales Associate

Four Seasons Garden Centre
04.2020 - 08.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Bachelor of Arts - Art History

University of Toronto
Toronto, ON
04.2024

Skills

  • Product Knowledge
  • Styling and accessorizing
  • Strong fashion knowledge
  • Fashion Trend Forecasting
  • Fashion history knowledge
  • Fashion event planning
  • Client Communication
  • Presentation abilities
  • Marketing and Branding

Languages

English
Native or Bilingual

Social Media

Instagram: Victoria.Basile


I am passionate about using social media and digital marketing to promote fashion and keep up with the latest trends in luxury fashion!

Timeline

Shopper

ShopThingLive
08.2023 - 11.2024

Sales Associate

Four Seasons Garden Centre
04.2020 - 08.2023

Customer Service Representative

Finance That
09.2019 - Current

Bachelor of Arts - Art History

University of Toronto

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Victoria Basile