Victoria Baldassarra
Etobicoke,ON
Summary
Reliable and detail-oriented professional with experience in client-focused roles requiring discretion, clear communication, and sound judgment. Known for professionalism, adaptability, and maintaining a calm, attentive presence in high-responsibility environments.
Overview
4
4
years of professional experience
Work History
Server
9Baci
Maple, Ontario
05.2022 - Current
- Managed service for large-scale private events and parties of 100+ guests, requiring precision, discretion, and real-time problem-solving.
- Balanced customer advocacy with compliance to restaurant policies, alcohol service laws, and safety regulations.
- Communicated clearly and professionally with a diverse clientele in a fast-paced, high-pressure environment.
- Served as a primary point of contact for hosts during events, ensuring expectations, timelines, and service standards were met.
- Exercised professional judgment in resolving guest concerns during high-stakes events, while maintaining business policies and client relationships.
- Coordinated closely with kitchen staff, management, and servers to execute events efficiently under strict time constraints.
- Maintained accuracy and attention to detail while handling high-volume orders and financial transactions.
Education
Bachelor of Commerce (Honours) - Law And Business
Toronto Metropolitan University
Toronto06-2025
Skills
- Professional written and oral communication
- Client interaction and intake
- Conflict resolution and de-escalation
- Attention to detail and accuracy
- Time management in deadline-driven environments
- Judgment and discretion with sensitive matters
- Organization and task prioritization
- Team coordination in high-pressure settings
- Policy and procedure compliance
- Problem-solving under pressure
Timeline
Server
9Baci
05.2022 - Current
Bachelor of Commerce (Honours) - Law And Business
Toronto Metropolitan University