VICTORIA ANORUO
Surrey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking an opportunity to utilize extensive retail management experience, leadership skills, and proven sales track record.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Representative
Hillberg and Berk
04.2015 - 11.2017
- Led sales team, surpassing targets and driving revenue growth
- Implemented inventory management strategies, reducing losses and optimizing product availability
- Cultivated a customer-centric environment, resulting in high satisfaction and repeat business
- Developed training programs to enhance staff skills and product knowledge
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
Store Retailer
Philips Store Clothing
04.2018 - 01.2021
- Provided exceptional customer service and maintained visual merchandising standards
- Managed cash registers and assisted with inventory management
- Contributed to sales strategies and operational improvements.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
Customer Service Representative
Philips Store Clothing
03.2021 - 11.2022
- Established organizational goals, mentored young entrepreneurs, and promoted innovation
- Designed and constructed garments to suit clients needs, interpreting fashion trends into marketable designs
- Managed product selection and garment fitting to ensure highest standard of quality.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma in Basic Economics -
The Institute of Chartered Economics of Nigeria
01.2018
BSc in Economics -
Lagos State University
01.2008
Skills
- Leadership and Team Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Administrative Support
- Sales, Marketing and Promotions and Customer Service
- Inventory & Retail Operations Management
- Staff Training and Development
- Budgeting and Financial Management
Certification
First Aid/CPR Certification, Saint Johns Ambulance, Vancouver, 02/2024
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Philips Store Clothing
03.2021 - 11.2022
Store Retailer
Philips Store Clothing
04.2018 - 01.2021
Assistant Store Representative
Hillberg and Berk
04.2015 - 11.2017
Diploma in Basic Economics -
The Institute of Chartered Economics of Nigeria
BSc in Economics -
Lagos State University
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