Victoria Ann Guitard
Laval,QC
Summary
People-first services leader with extensive experience leading Professional Services, Customer Support, and IT teams to deliver successful projects and strong customer outcomes. Proven track record at X2O Media implementing projects across a wide range of industries, including Banking, IT, Healthcare, and beyond. Recognized for proactively addressing issues, applying practical best practices, and fostering collaboration across cross-functional, international, and multigenerational teams through adaptable, empathetic leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, Services
X2O Media
Montreal, QC
08.2023 - Current
- Built and led Professional Services, Customer Support, and IT teams with a strong focus on people, trust, and accountability.
- Implemented best practices to support scalable delivery while prioritizing team well-being and customer outcomes.
- Proactively identified delivery risks and operational issues, addressing concerns early through collaboration and clear communication.
- Fostered strong cross-functional and international partnerships to ensure alignment and shared ownership.
- Applied situational leadership styles to support individual growth and team performance.
- Maintained proactive, transparent communication with internal and external stakeholders.
R&D Project Manager / Software Manager
X2O Media
Montreal, QC
07.2018 - 08.2023
- Led day-to-day operations of the R&D organization, guiding cross-functional teams in a collaborative environment.
- Planned and tracked software releases across on-premise and cloud solutions.
- Managed launches of new software products and facilitated daily Scrum ceremonies.
- Built trusted relationships with stakeholders and managed evolving requirements proactively.
Team Lead – PMO Office/ Project Manager
X2O Media
Montreal, QC
10.2013 - 07.2018
- Led the PMO organization supporting large-scale, multi-million-dollar software implementations.
- Managed and developed teams across local and remote environments.
- Served as the primary relationship owner for clients and vendor partners.
- Guided teams through changing scope and priorities with clarity and empathy.
Project Manager
Bombardier Aerospace
St‑Laurent, QC
11.2011 - 10.2013
- Managed multiple projects using PMI best practices.
- Built strong stakeholder relationships through consistent communication.
- Proactively identified and mitigated risks to maintain delivery momentum.
Training Coordinator / Project Manager
Bombardier Aerospace
St‑Laurent, QC
11.2011 - 06.2013
- Led launches of digital platforms including a corporate website and iPad-based training initiatives.
- Collaborated with developers and instructional designers to deliver high-quality training solutions.
- Identified and implemented process improvements supporting a people-focused service culture.
Education
Diploma in Advanced Programming & Web Design -
Oulton College
01.2011
Skills
- Professional services management
- Customer success and support leadership
- Cross-functional team leadership
- Global team management
- Project and program delivery
- Stakeholder relationship management
- Risk management and resolution
- Operational excellence and improvement
- Change management and leadership
- Situational leadership and development
Certification
- PMI - ACP Certification
- PMI - PMP Certification
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Director, Services
X2O Media
08.2023 - Current
R&D Project Manager / Software Manager
X2O Media
07.2018 - 08.2023
Team Lead – PMO Office/ Project Manager
X2O Media
10.2013 - 07.2018
Project Manager
Bombardier Aerospace
11.2011 - 10.2013
Training Coordinator / Project Manager
Bombardier Aerospace
11.2011 - 06.2013
Diploma in Advanced Programming & Web Design -
Oulton College