Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Angerstein

Los Angeles

Summary

Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

8
8
years of professional experience

Work History

Sales Associate

Reformation
05.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Barista

Retrofit
04.2018 - 08.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Used POS system to accurately enter orders and process payments.

Assistant Visual Merchandiser/Sales Associate

Forever 21
03.2014 - 09.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Established rapport with customers using active listening and interpersonal skills.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Coffee Barista

STARBUCKS COFFEE COMPANY
04.2012 - 09.2013
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Handled POS systems, payment processing, cash change and issuing of receipt.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged bagels, muffins and other food items for customer purchase.

Education

High School Diploma -

New Design Charter School
2303 Figueroa Way
06.2011

Skills

  • Stocking and Receiving
  • Multi-Tasking Strength
  • Excellent People Skills
  • Sales Training
  • Sales Expertise
  • Product Recommendations
  • Merchandising Knowledge
  • Teamwork and Collaboration
  • Display Setup
  • Strategic Planning
  • Fitting Room Maintenance
  • Exceptional Customer Service
  • Meeting Deadlines
  • Reliable and Punctual
  • Sales Trends
  • Listening Skills
  • Friendly and Outgoing
  • Customer Service
  • Store Opening and Closing
  • Money Handling
  • Professional Demeanor
  • Cleaning Techniques
  • [Type] Product Knowledge

Timeline

Sales Associate

Reformation
05.2019 - 12.2019

Barista

Retrofit
04.2018 - 08.2018

Assistant Visual Merchandiser/Sales Associate

Forever 21
03.2014 - 09.2016

Coffee Barista

STARBUCKS COFFEE COMPANY
04.2012 - 09.2013

High School Diploma -

New Design Charter School

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Victoria Angerstein