Victoria A. Medina
Moreno Valley
Summary
Dedicated and reliable customer service professional with over 5 years of experience in retail, food service, and logistics. Known for excellent communication skills, a friendly attitude, and the ability to multitask in fast-paced environments. Proven track record of maintaining high standards of cleanliness, safety, and customer satisfaction.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
International warehouse worker
UPS
Ontario
09.2025 - Current
- Demonstrating physical stamina and consistent reliability in a high-volume warehouse environment.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Trained new staff on warehouse procedures and equipment operation.
Customer Service Representative
Aetna Insurance
Remote
03.2024 - 09.2024
- Assisted customers with insurance claims, policy inquiries, and benefits explanations.
- Provided detailed guidance on coverage options and processed policy updates efficiently.
- Resolved customer concerns while maintaining strict compliance with industry regulations.
Caretaker
The Claro Family
Moreno Valley
08.2022 - 03.2024
- Maintained cleanliness and sanitation of play areas and toys to ensure a healthy environment.
- Established a consistent daily routine to support developmental milestones.
- Performed housekeeping tasks, including cleaning up after meals and organizing play areas.
Customer Service Representative
Target
Chino Hills
04.2021 - 06.2022
- Handled customer inquiries, complaints, and transactions with professionalism and efficiency.
- Processed orders, returns, and exchanges accurately while adhering to company policies.
- Collaborated with coworkers to resolve issues and improve overall service.
Front of House Server
Farmer Boys
Chino
05.2019 - 06.2020
- Handled cashier duties, including processing payments and providing accurate change via POS system.
- Supported the team during peak hours to maintain efficient drive-thru metrics.
- Delivered excellent service by managing orders and ensuring restaurant cleanliness.
Education
High School Diploma -
Chino Hills High School
Chino Hills, CASkills
- Conflict resolution
- Detailed policy guidance
- Accurate transaction processing
- POS systems
- Cash handling
- Maintaining drive-thru metrics
- Inventory processing
- Scanning (Zebra)
- High-volume packing/picking
- Strong team collaborator
- Meeting daily service and productivity goals
- Quality inspection
- Order fulfillment
- Data entry
- Self-motivated and disciplined
Core Skills
Conflict resolution, detailed policy guidance, and accurate transaction processing., POS systems, cash handling, and maintaining drive-thru metrics., Inventory processing, scanning (Zebra), and high-volume packing/picking., Strong team collaborator focused on meeting daily service and productivity goals.
Timeline
International warehouse worker
UPS
09.2025 - Current
Customer Service Representative
Aetna Insurance
03.2024 - 09.2024
Caretaker
The Claro Family
08.2022 - 03.2024
Customer Service Representative
Target
04.2021 - 06.2022
Front of House Server
Farmer Boys
05.2019 - 06.2020
High School Diploma -
Chino Hills High School