Victoria A. Escarcega
San Clemente
Summary
Dynamic professional with a proven track record at Disneyland Resort, excelling in customer service management and problem-solving. Recognized for enhancing guest satisfaction and fostering a motivated team environment. Adept at retail operations and loss prevention strategies, consistently achieving sales targets while ensuring a safe and engaging atmosphere for both guests and employees.
Overview
7
7
years of professional experience
Work History
Resort Operations Costuming
Disneyland Resort
Anaheim, CA
07.2024 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Main Street West Retail Lead
Disneyland Resort
Anaheim
06.2018 - 07.2024
- Daily responsibilities include helping guests by answering questions, providing information, and assisting with special requests.
- Assisting cast members with point of sale, cash handling, returns, and exchanges.
- Assist with daily store operations, such as recovery, loss prevention, stocking, inventory, light cleaning, and execution of the opening and closing of stores.
- Adept at problem-solving, and can calmly handle difficult situations.
- Enthusiastic, and shows strong interactive skills, high energy, and an engaging personality.
- Demonstrates and shows an understanding of the Five Keys Basics.
- Performs responsibly in a consistently changing environment, both independently and as a team, and is trusted and well-respected by peers.
- Shows self-direction and promotes an environment of accountability.
- Recognized by management for providing exceptional customer service.
Main Street West Retail H/H
Disneyland Resort
Anaheim, CA
04.2018 - 07.2018
- Assisted Park guests by offering exceptional customer service.
- Operated a point-of-sale system and rang in all sales.
- Greeted guests, answered questions and suggested products to help increase sales.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Diploma -
Norte Vista High Schoo
Riverside, CA06.1988
Skills
- Customer Service Management
- Complaint Handling & Resolution
- Retail Operations Management
- Customer Satisfaction Enhancement
- Front-End Supervision
- Sales Improvement
- Teambuilding and Training
- Loss Prevention Strategies
- Safety compliance
- Equipment operation
- Guest engagement
- Time management
- Problem solving
- Multitasking
- Decision-making
Timeline
Resort Operations Costuming
Disneyland Resort
07.2024 - Current
Main Street West Retail Lead
Disneyland Resort
06.2018 - 07.2024
Main Street West Retail H/H
Disneyland Resort
04.2018 - 07.2018
Diploma -
Norte Vista High Schoo
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