Victoria A Bonilla
Los Angeles
Summary
Dynamic food and beverage operations expert recognized for exceptional leadership and organizational acumen. Success in optimizing processes, enhancing customer experiences, and driving profitability through strategic planning and resource management. Proven ability to manage inventory effectively while upholding quality standards, ensuring high-quality service and customer satisfaction. Committed to fostering a collaborative team environment that thrives in fast-paced settings, consistently achieving successful outcomes and maintaining rigorous operational excellence.
Overview
10
10
years of professional experience
Work History
Food and Beverage Operations Manager
Hotel Angeleno
Los Angeles, CA
02.2026 - Current
- Oversaw daily operations of food and beverage outlets, ensuring high standards of service and quality.
- Developed and implemented training programs for staff to enhance guest experience and operational efficiency.
- Managed inventory control processes, optimizing stock levels while minimizing waste and cost.
- Collaborated with kitchen teams to design seasonal menus that aligned with guest preferences and trends.
- Analyzed customer feedback to identify improvement areas, driving initiatives for service enhancement.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
Food and Beverage Manager
The Intercontinental Downtown
Los Angeles
03.2023 - 05.2025
- Enacted progressive disciplinary measures for staff, managed all food and beverage outlet work zones and oversaw opening and closing duties.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
- Trained and mentored staff on service excellence, fostering a culture of teamwork and accountability.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
Food and Beverage Manager
The Langham Huntington
Pasadena, CA
06.2022 - 03.2023
- Assist management of all food and beverage outlets for Forbes Four-Star Resort.
- Oversee casual restaurant, upscale and poolside lounges, room service outlets that generate over $18 million in annual revenue.
- Train, develop and evaluate over 80 colleagues and supervisors.
- Created and implemented training program for all outlets.
- Recognized and acknowledged outstanding staff performance to boost company morale and productivity.
- Created warm, yet professional relationships between hotel operational departments.
Food and Beverage Supervisor
The Langham Hotel Huntington
Pasadena
01.2017 - 05.2022
- Resolved guest complaints regarding product quality and service.
- Provided adequate training and tools for colleagues to effectively perform their job duties.
- Assisted in creating and enforcing Employee SOP throughout the workplace.
- Served as liaison between colleagues and management team.
Education
Associate of Science - Apparel And Textile Manufacture
California State Polytechnic University
Pomona, CA06.2015
Skills
- Effective problem solving skills
- Proficient in Micros Simphony, ADP, Adaco, Accubar and HotSOS
- Experienced in employee and customer relations
- Excellent communication skills
- Manage fast-paced high volume environments
- Inventory management
- Sanitation standards
- Menu development
Timeline
Food and Beverage Operations Manager
Hotel Angeleno
02.2026 - Current
Food and Beverage Manager
The Intercontinental Downtown
03.2023 - 05.2025
Food and Beverage Manager
The Langham Huntington
06.2022 - 03.2023
Food and Beverage Supervisor
The Langham Hotel Huntington
01.2017 - 05.2022
Associate of Science - Apparel And Textile Manufacture
California State Polytechnic University