Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Abedi

Orléans,ON

Summary

Customer-focused professional with over 2 years of experience in dynamic customer service roles across call centers, retail, and community programs. Demonstrated expertise in managing high volumes of inquiries with professionalism and empathy. Currently serving as a Tier 1 agent at Costco's call center, providing support for orders, deliveries, and account management. Bilingual in English and French, with strong skills in communication, problem-solving, and multitasking under pressure.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ecomerce T1 agent

Costco
Ottawa, Ontario
07.2024 - Current
  • Handling a high volume of inbound calls and emails regarding online orders, deliveries, and account-related inquiries.
  • Assisting customers with website navigation, order placement, product availability, and troubleshooting issues related to online services.
  • Managing billing concerns, refunds, cancellations, and return processes efficiently and professionally.
  • Addressing membership inquiries, such as renewals, upgrades, and account updates.
  • Accurately documenting member interactions and escalating complex cases to the appropriate departments when necessary.

Children's Animator

Mifo
Ottawa, Ontario
09.2023 - 01.2025
  • Planning, organizing, and leading daily activities such as games, arts and crafts, workshops, and themed events to promote engagement, creativity, and learning.
  • Supervising and ensuring the safety and well-being of children at all times, while fostering a positive, inclusive, and respectful environment.
  • Collaborating with team members to develop weekly schedules, coordinate logistics, and adapt activities to suit different age groups and interests.
  • Communicating regularly with parents and guardians regarding their child’s experience, behavior, and progress.
  • Demonstrating flexibility, patience, and strong interpersonal skills while managing groups and resolving conflicts effectively.

Front Counter Crew Member

Mcdonalds
Ottawa, Ontario
03.2022 - 06.2023
  • Greeting customers, taking orders, processing payments, and ensuring accuracy and efficiency at the front counter and drive-thru.
  • Delivering exceptional customer service by addressing concerns, resolving issues promptly, and creating a positive dining experience.
  • Maintaining cleanliness and organization of the service area, following food safety protocols and company standards.
  • Collaborating closely with team members and managers to meet service goals during peak hours.
  • Managing multiple tasks under pressure while maintaining professionalism and a positive attitude.

Education

High School Diploma -

COLLÈGE CATHOLIQUE MER BLEUE
Ottawa, ON
06-2024

Skills

  • Collective bargaining agreements
  • Problem solving
  • Customer service
  • Goal orientation
  • Technical support
  • Bilingualism (FR/EN)
  • Administrative support
  • Oral and written communication

Certification

  • CPR

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Ecomerce T1 agent

Costco
07.2024 - Current

Children's Animator

Mifo
09.2023 - 01.2025

Front Counter Crew Member

Mcdonalds
03.2022 - 06.2023

High School Diploma -

COLLÈGE CATHOLIQUE MER BLEUE

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Victoria Abedi