Victoria Bean

• Visit dealerships to capture vehicle inventory and assess their condition.
• Launch new vehicle profiles on our mobile app for dealers.
• Provide training and resolve technical issues for clients.
• Maintain and strengthen relationships with current and prospective clients.
• Developed strong relationships with clients, resulting in repeat business and long-term loyalty.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Manage inbound inquiries via internet and phone, while proactively identifying and pursuing opportunities to generate additional customer leads.
• Schedule customer appointments with sales consultants or assist customers in completing eCommerce purchases, ensuring a seamless experience without requiring an in-store visit.
• Actively listen to and prioritize customer needs to provide an exceptional experience and deliver well-qualified leads to sales consultants.
• Consistently deliver superior customer service to achieve and maintain the highest levels of customer satisfaction.
• Collaborate effectively with sales consultants and management to provide comprehensive, qualified leads and detailed insights into customer requirements.
• Maintain a high Customer Service Experience Index (CSI) score through excellent service and attention to detail.
• Address customer complaints efficiently, following established resolution processes to ensure timely and satisfactory outcomes.
• Support team members as needed to foster a collaborative and productive work environment.
• Escalate complex or unresolved customer concerns to the appropriate manager when necessary, ensuring swift and effective handling.
• Provide constructive feedback to management, maintaining open communication on concerns, suggestions, and evolving customer needs.
• Helped customers locate products and checked store system for merchandise at other sites.

• Support service advisors by assisting with various tasks to ensure smooth operations.

• Greet and attend to customer vehicles upon arrival at the service bay, ensuring a professional and welcoming experience.

• Clean and sanitize customer vehicles thoroughly, including the application of steering wheel covers, seat covers, and floor mats for added protection and cleanliness.

• Park customer vehicles in the designated service area and ensure keys are correctly placed for technician access.

• Transport vehicles to and from locations outside the dealership as needed, ensuring timely and efficient service.

• Prepare loaner vehicles for customers by ensuring they are clean, serviced, and fully fueled.

• Visit Service Ontario for licensing tasks and the bank for deposits as required.

• Expedite the pickup of parts for service needs, ensuring timely availability to support efficient operations.

• Contact customers via phone or text to follow up on missed appointments and assist with rescheduling to maintain service continuity.

• Provided operational support at auto shows across Canada, ensuring a seamless and engaging experience for attendees.
• Delivered exceptional customer service by attending to visitors, answering inquiries, and promoting the features and benefits of vehicles on display.
• Maintained the cleanliness and presentation of vehicles, ensuring they were show-ready and met the highest standards of quality.
• Analyzed customer needs to provide tailored solutions, enhancing their understanding of how Nissan and Mazda's vehicles align with their requirements.
• Built and maintained positive relationships with customers and fellow ambassadors, fostering a collaborative and customer-focused environment.
• Ensured each attendee had a premium experience by delivering exceptional service and addressing concerns with professionalism and accuracy.
• Maintained a polished and professional demeanor throughout the event, consistently reflecting Nissan and Mazda's brand values and standards.
• Collaborated with team members to meet and exceed daily lead generation targets, contributing to the overall success of the auto shows.
• Generated leads for future business opportunities by collecting customer contact information during promotional events.
• Communicated product information with confidence and educated consumers about company.

• Cleaned and detailed vehicles to meet high-end quality and presentation standards, ensuring customer satisfaction.

• Managed online leads by promptly responding to inquiries and providing accurate information to drive customer engagement.

• Scheduled and confirmed sales appointments, ensuring seamless communication between customers and the sales team.

• Created and processed work orders and requisition forms, maintaining accurate records and supporting efficient operations.

• Conducted outreach via phone to inform customers about new promotions, enhancing brand visibility and driving interest.

• Inspected newly arrived vehicles to ensure they met quality standards and dealership specifications.

• Maintained the dealership lot in an organized and professional manner, ensuring vehicles were optimally displayed.

• Facilitated dealer trades by coordinating and managing the transportation of vehicles between dealerships.