Victor D Guzman Ortega
North Hollywood
Summary
Results-driven individual with a proven track record in customer-facing roles. Skilled in teamwork and adapting to various challenges, ensuring timely and safe service delivery. Focused on improving operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lyft Driver
Lyft And Uber
North Hollywood, CA
01.2023 - 01.2026
- Provided excellent customer service, ensuring a positive and safe ride experience for passengers.
- Navigated efficiently using GPS systems to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and functionality, conducting regular inspections to ensure safety standards.
- Communicated effectively with riders about pickup locations and estimated arrival times.
- Implemented feedback from customers to enhance service quality and improve rider satisfaction ratings.
- Delivered passengers to destinations safely and on time.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Housekeeper
PMC Global
Sun Valley, CA
01.2019 - 01.2022
- Maintained cleanliness and organization of assigned areas to enhance guest satisfaction.
- Executed daily cleaning tasks, including dusting, vacuuming, and sanitizing surfaces efficiently.
- Assisted in inventory management of cleaning supplies and equipment for operational efficiency.
- Trained new staff on proper cleaning techniques and safety protocols to ensure quality standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Restaurant Waiter
Dennys Restaurant
Valencia, CA
01.2015 - 01.2020
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed guest orders efficiently, accurately processing requests and payments.
- Trained new team members on restaurant procedures and best practices.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented improvements to table turnover processes, increasing service efficiency.
- Maintained cleanliness and organization of dining area during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
High School Diploma -
Robert H. Lewis Highschool
Sun Valley, CASkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Housekeeping
Certification
- Guard card 03/29/2026-03/29/2028
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lyft Driver
Lyft And Uber
01.2023 - 01.2026
Housekeeper
PMC Global
01.2019 - 01.2022
Restaurant Waiter
Dennys Restaurant
01.2015 - 01.2020
High School Diploma -
Robert H. Lewis Highschool