Victor Xiang
Waterloo,ON
Summary
Dedicated and hardworking individual with a keen eye for detail and a strong commitment to delivering exceptional customer service. With a proven track record of reliability and efficiency, I excel in fast-paced environments and am highly skilled in managing inventory, organizing stock, and assisting customers with their needs. Proven track record in hospitality, notably at Fontainebleau Hotel, . Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Mizu Restaurant
02.2024 - 06.2024
- Maintained optimal conditions in dining areas for enhanced guest satisfaction.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Hotel Manager
Fontainebleau Hotel
01.2023 - 10.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided regular evaluations to staff, identifying opportunities for growth and offering constructive feedback.
Hotel Front Desk Receptionist
IMPETUS E-SPORTS HOTEL
08.2022 - 12.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Bartender
Tea Baidao
07.2021 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Nursing Diploma - Registered Practical Nurse - Oncology Nursing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2026
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Professional Appearance
- Quality Control
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Japanese
Elementary
Timeline
Restaurant Waiter
Mizu Restaurant
02.2024 - 06.2024
Hotel Manager
Fontainebleau Hotel
01.2023 - 10.2023
Hotel Front Desk Receptionist
IMPETUS E-SPORTS HOTEL
08.2022 - 12.2022
Bartender
Tea Baidao
07.2021 - 11.2021
Nursing Diploma - Registered Practical Nurse - Oncology Nursing
Conestoga College Institute of Technology And Advanced Learning
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