Victor Vo
Surrey,BC
Summary
Aspiring Power engineering student looking to gain more experience as well as to expand skill set as well as a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
7
7
years of professional experience
Work History
Team Lead of Customer Service
Freight Club
09.2022 - 08.2023
- Delegate workload between other customer service representatives
- Provide training and mentoring to team members
- Create reports on KPIs and present them to management
- Act as escalation point of contact for business partners
Customer Service Representative
Freight Club
07.2021 - 08.2023
- Communicated with customer and transportation partners via phone and email
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Customs Coordinator
Pacific Coast Express LTD
09.2018 - 08.2020
- Working with customers, customs brokers and owner operators to confirm shipment requirements with CBSA are met
- Communicating daily with Dispatchers and Terminals on the freight to be moved
- General Administrative duties including filing documents such as road manifest, delivery receipts, POD’s, etc.
Sales Representative
Guildford Golf and Country Club
04.2016 - 05.2018
- Assisted in organizing and managing golf tournaments
- Answered phone calls to book tee times and answer any customer inquiries
Education
Power Engineering (General Program)
British Columbia Institute of Technology
Burnaby, BC05.2023
Bachelor of Business -
British Columbia Institute of Technology
Burnaby, BC01.2023
Diploma - International Business Management
British Columbia Institute of Technology
Burnaby, BC2018
Skills
- Beginner knowledge in power plant operations
Languages
English
Full Professional
Vietnamese
Elementary
Timeline
Team Lead of Customer Service
Freight Club
09.2022 - 08.2023
Customer Service Representative
Freight Club
07.2021 - 08.2023
Customs Coordinator
Pacific Coast Express LTD
09.2018 - 08.2020
Sales Representative
Guildford Golf and Country Club
04.2016 - 05.2018
Power Engineering (General Program)
British Columbia Institute of Technology
Bachelor of Business -
British Columbia Institute of Technology
Diploma - International Business Management
British Columbia Institute of Technology
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