Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victor Vazquez

Winnipeg

Summary

With a proven track record at Teleperformance Call Center - Comcast U.S., I excel in customer service and problem-solving, ensuring high satisfaction rates. My adaptability and expertise in technology troubleshooting have significantly enhanced user experiences, showcasing my commitment to excellence and ability to maintain professionalism under pressure.

Developed strong communication and problem-solving skills in fast-paced, customer-focused environment. Excels in time management and route optimization, ensuring timely and efficient service. Seeking to transition into new field, leveraging transferrable skills to contribute to team success.

Overview

1
1
year of professional experience

Work History

Uber Driver

Uber
04.2024 - 01.2025
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Online Customer Service Tech Support

Teleperformance Call Center - Comcast U.S.
12.2023 - 04.2024
  • Answered live online chats to give quick answers and solve problems faster.
  • Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
  • Assisted customers with navigating the company website or online platform for optimal user experience.
  • Attended customers online and through call whenever they had issues or difficulties with the internet service (provided by Comcast) using the right tools to troubleshoot or reboot the router and/or modem

Education

High School Diploma -

College Miles Macdonell Collegiate
Winnipeg, MB
06-2023

Skills

  • Schedule management
  • Customer service
  • Excellent navigation
  • Punctuality
  • Cleanliness
  • Time management
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Safety awareness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Uber Driver

Uber
04.2024 - 01.2025

Online Customer Service Tech Support

Teleperformance Call Center - Comcast U.S.
12.2023 - 04.2024

High School Diploma -

College Miles Macdonell Collegiate
Victor Vazquez