Victor Su
Markham,ON
Summary
Driven business professional with extensive experience in customer support and delivering outstanding customer experiences. Proven ability to excel in high pressure environments and make independent decisions. Adaptable to changing priorities and consistently achieve targets.
Overview
5
5
years of professional experience
Work History
Client Experience Associate
Wealthsimple
Toronto, Ontario
01.2022 - Current
- Identified areas of opportunity to enhance resources such as macros and help center.
- Achieved top performance in H1 2024 by excelling in Solves Per Productive Hour, Productivity, and CSATs.
- Effectively assists in the training of peers on various ticket types such as Premium, transfers, and pensions.
- Successfully navigated across diverse pillars including Banking & Funding, Resolutions, Transfers and Premium.
Customer Service Representative
DR-HO'S
Markham, Ontario
09.2019 - 12.2022
- Implemented up-selling and cross-selling techniques for new products and services.
- Utilized various communication channels including phone, email, and web chat to effectively interact with customers.
- Assisted clients with technical inquiries by guiding them through the use of our E.M.S products.
- Developed and implemented resource documents to enhance internal processes.
Education
Some College (No Degree) - Electrical Techniques
Durham College
Whitby, ONSkills
Exceptional at delivering customer experiences
- Proficient in team collaboration
- Skilled in building meaningful relationships
- Proven ability in high-pressure environments
- Confident in making independent decisions
- Consistent achievement of targets
- Adaptable to changing priorities
- Embraces feedback readily
Accomplishments
- Top Premium CXA 2024 H1 Performer
Timeline
Client Experience Associate
Wealthsimple
01.2022 - Current
Customer Service Representative
DR-HO'S
09.2019 - 12.2022
Some College (No Degree) - Electrical Techniques
Durham College
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