Victor Roman
Los Angeles
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished MR AGENT with 18 years of experience increasing client satisfaction, retention and referrals. Collaborative in achieving challenging objectives, working with team members and managers to deliver timely and superior handling of customer requests.
Overview
18
18
years of professional experience
Work History
Member Relations
Herbalife Ltd.
09.2005 - Current
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Completed training and worked effectively under high-pressure client services environments.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
- Managed multiple tasks simultaneously, prioritizing responsibilities based on urgency and importance for optimal efficiency within the branch environment.
Education
No Degree - Liberal Studies
Santa Monica College
Santa Monica, CA12.2000
High School Diploma -
St. Bernard High School
Playa Del Rey, CA06.1999
Skills
- Account Management
- Relationship Building
- De-Escalation Techniques
- Computer Skills
- Product and service knowledge
- Spanish Fluent
- Employee Coaching
- Issue and Complaint Resolution
- Call Documentation
- Calm Under Pressure
- Staff education and training
- Teamwork and Collaboration
- Microsoft Exchange
Languages
Spanish
Native or Bilingual
Timeline
Member Relations
Herbalife Ltd.
09.2005 - Current
No Degree - Liberal Studies
Santa Monica College
High School Diploma -
St. Bernard High School
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