Victor Rendon
Los Angeles,CA
Summary
Detail-oriented General Manager with 4 years of experience in Fitness Sales/Operations Management.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
5
5
years of professional experience
Work History
General Manager
24 Hour Fitness
03.2025 - Current
- Recruit, hire, train, and develop staff (sales, fitness, operations, and service teams).
- Analyze profit and loss (P&L) reports and create action plans for improvement.
- Approve timesheets, manage labor costs, and maintain financial discipline.
- Ensure all cash-handling and auditing processes are followed correctly.
- Set goals for department managers (Fitness Manager, Membership Manager) and hold them accountable.
General Manager
24 Hour Fitness
01.2023 - 03.2025
- Instilling change within others while managing strict core membership and fitness budgets. Responsible for the overall club activity from a sales standpoint and the development of team attributes.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
24 Hour Fitness
07.2022 - 12.2022
- Oversee daily operations — cleanliness, equipment maintenance, and member satisfaction.
- Ensure compliance with safety, security, and company policies.
- Manage club budget, payroll, and inventory control.
- Address member complaints and feedback promptly and professionally.
Sales and Service Manager
24 Hour Fitness
01.2022 - 07.2022
- Build relationships and translate the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. Contacting potential leads via cold call to invite them into the club so we can help them get started on their fitness journey. Meet certain membership and personal training revenue requirements every monthly period.
Sales and Service Expert
24 Hour Fitness
02.2021 - 12.2021
- Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources while also delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they enter the club.
Skills
- COACHABLE
- Leadership and team building
- Operations management
- Training and development
- P&L Management
- Customer retention
Accomplishments
- 2024 Manager Performance of the Year
- 3 Frontline Team Members Promoted to Management Positions
- Increased Personal Training Revenue 3x (65k) Year over Year
- $98,047 in Advisor PT Revenue in 2024
- 45% Growth Over Prior Yr in COP, 17% Over PY in Net Revenue (2024)
Languages
Fluent Spanish
Fluent English
Timeline
General Manager
24 Hour Fitness
03.2025 - Current
General Manager
24 Hour Fitness
01.2023 - 03.2025
General Manager
24 Hour Fitness
07.2022 - 12.2022
Sales and Service Manager
24 Hour Fitness
01.2022 - 07.2022
Sales and Service Expert
24 Hour Fitness
02.2021 - 12.2021
Notable Highlights As General/Sales Manager
- Personal Analytics:
- 32 New PT Clients, $11,100 in Personal Fitness Rev, 16.1% Day 1 Fit Attach, 100 Enrollments (July 2023)
- June 2024 Fitness Analytics
- 6 Months into 2024, Walnut SS surpassed prior years total Fitness Revenue achieved in 2023.
- June 2024 Fitness Revenue BEST MONTH EVER FOR Walnut Super Sport. $65,252 in Fitness Revenue most ever as a club in Walnut Super Sport.
- 3 Internal Promotions:
- Misael Ocampo (Sales Manager Promote)
- Rabeh Elzaghir (Sales Manager Promote)
- Isabella Delemos (Fitness Manager Promote)