Victor Owo
WINNIPEG,MB
Summary
Detail-oriented office management professional with expertise in event coordination and customer service. Proven ability to streamline operations and foster positive team collaboration.
Overview
24
24
years of professional experience
Work History
Administrative Officer
RCCG God's Heritage Assembly
Surulere, Lagos
01.2012 - 03.2025
- Managed office supplies and maintained inventory for smooth daily operations.
- Coordinated schedules and appointments for church leadership and staff to enhance operational efficiency.
- Assisted in organizing community events and church programs effectively.
- Developed and maintained organized filing systems to facilitate quick access to documents.
- Handled correspondence, including emails and phone calls, to ensure timely communication and support.
- Provided administrative support to various departments within the church organization.
- Trained new administrative staff on office procedures and best practices.
- Ensured compliance with organizational policies in all administrative tasks.
- Developed processes to improve efficiency in daily operations.
- Assisted with the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Coordinated travel arrangements for staff members.
- Created spreadsheets using Microsoft Excel to track financial information.
- Served as liaison between departments by providing information related to projects or initiatives being undertaken within the organization.
- Performed research using online resources to gather data for reports or other documents.
General Manager
Ekanim Pyramids Ltd
Eket, Akwa Ibom, Nigeria
01.2001 - 08.2011
- Developed strategic plans that aligned operations with company goals.
- Directed daily operations to ensure efficiency and smooth workflow.
- Oversaw financial management, budgeting, and cost control measures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented process improvements that enhanced operational productivity and quality.
- Managed staff recruitment, training, and performance evaluations effectively.
- Cultivated relationships with clients and stakeholders to foster collaboration.
- Analyzed market trends to inform business decisions and strategies.
- Coordinated cross-departmental communication to support project initiatives.
- Guided management and supervisory staff to promote smooth operations.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Administered employee discipline through verbal and written warnings.
Education
Associate of Arts - Business Administration And Management
School Of Accountancy And Business Studies
Uyo, Akwa Ibom, Nigeria03-1998
Skills
- Office management
- Office administration
- Project coordination
- Event coordination
- Compliance standards
- Document management
- Filing systems
- Team collaboration
- Scheduling and calendar management
- Logistical planning
- Microsoft Excel
- Spreadsheet creation
- Word processing
- Clerical Tasks
- Mail handling
- Facilities management
- Time management
- Attention to detail
- Customer service
- Relationship building
- Team collaboration
- Teamwork
- Team building
- Verbal communication
- Written communication
- Effective communication
- Problem solving
- Problem-solving aptitude
- Organizational leadership
- Business administration
- Vendor relations
- Confidentiality maintenance
- Filing and data archiving
- Office safety
- Confidentiality maintenance
- Filing and data archiving
Timeline
Administrative Officer
RCCG God's Heritage Assembly
01.2012 - 03.2025
General Manager
Ekanim Pyramids Ltd
01.2001 - 08.2011
Associate of Arts - Business Administration And Management
School Of Accountancy And Business Studies