Victor Ortega
San Jose
Summary
An energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives.
Overview
12
12
years of professional experience
Work History
Sales and Service Manager
24 Hour Fitness
08.2021 - 06.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Service Expert
24 Hour Fitness
06.2019 - 08.2021
- Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club
- Support member retention by advocating for the best member experiences and operational processes in the club
- Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, computer check-in, telephone inquiry, guest registration and check-in, master appointment book, cash handling, etc
Driver
Lyft
11.2019 - 01.2020
- Safely transported passengers to destinations across town.
- Multitasked in a high-pressure environment. Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction.
- Maintained a clean vehicle and a professional personal experience.
- Over 100+ ratings of 5 stars.
Furniture Sales Associate
Office Depot
12.2018 - 11.2019
- Organizational and time management skills with the ability to prioritize activities, determine the right tactics, and select appropriate product solutions
- Ability to take-action or complete tasks without prompting and effectively communicate the results or actions taken to internal or external customers in a timely manner
- Remain flexible and open to change due to changing internal processes, multiple projects, and varying customer demands while preventing issues/distractions from interfering with work deadlines or deliverables
Site Surveyor
Vivint Solar
07.2018 - 09.2018
- Effectively accomplish all Site Surveys on their daily schedule
- Communicate with customers and be very punctual
- Maintain a positive attitude and follow directions
- Adhere to all safety requirements and regulations
Cashier
Iguanas Home Of The Burritozilla
03.2017 - 06.2018
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Maintained organized and clean customer areas by completing daily recovery checklists
- Greet customers when entering or leaving the store
- Resolve customer complaints, guide them and provide relevant information
Security Guard
Elite Security
06.2015 - 01.2017
- Triaged problems quickly, providing precise and clear information while working under minimum supervision
- Responded quickly to incidents and assessed active situations for security concerns
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
Personal Shopper
Google Express
08.2015 - 03.2016
- Execute daily shopping tasks and inventory validation checks, using a range of mobile devices.
- Works closely with Store Managers/Employees, Store Leads for ongoing product/process feedback.
- Works directly with retail store managers to integrate operations processes, troubleshoot issues, report feedback to the Store Operations Lead.
Produce Clerk
Sprouts
06.2014 - 08.2015
- Ensures cleanliness of Produce department, storage area, and work area for safety; includes cleaning of shelves and products, keeping floors free of spills or water, removing hazardous debris from floor and sweeping
- Stocks Produce department; includes presentation of product, facing, filling, and organization of all product items as set by the Produce Department schematics as well as ensuring tag and pricing accuracy
- Examines the rotation of all Produce products paying particular attention to expired stock and properly discarding outdated or spoiled items pursuant to Sprouts standards
Sales Associate
Vans
06.2013 - 06.2014
- Demonstrates a customer centric mindset by modeling selling behaviors with a passion for the brand, customer, and the product. Delivers results in their role that contribute to the store’s success. Aware of and accountable to store and individual sales goals.
- Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty. Provide solutions and inspiration to customers about the brand.
- Works collaboratively with the store team to achieve store objectives and sales results. Maintains a positive attitude and is flexible to the changing needs of the customer and the business.
Education
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Mission Community College
Santa Clara, CAHigh School Diploma -
Gunderson High School
San Jose, CA2013
Skills
- Core qualifications
- Strong organizational skills
- Poise leader
- Active listening skills
- Seasoned in conflict resolution
- Courteous demeanor
- Energetic work attitude
- Ability to adapt and react to change
- Works well under pressure
References
- Gavin Moffatt: (808) 298-8736
General Manager, Office Depot
San Jose, CA 95110
- Forrest Smith: (408) 466-1630
Assistant General Manager, Office Depot
San Jose, CA 95110
- Chelese Rodriguez: (408) 334-9879
Operations Manager, 24 Hour Fitness
San Jose, CA 95128
Timeline
Sales and Service Manager
24 Hour Fitness
08.2021 - 06.2025
Driver
Lyft
11.2019 - 01.2020
Sales Service Expert
24 Hour Fitness
06.2019 - 08.2021
Furniture Sales Associate
Office Depot
12.2018 - 11.2019
Site Surveyor
Vivint Solar
07.2018 - 09.2018
Cashier
Iguanas Home Of The Burritozilla
03.2017 - 06.2018
Personal Shopper
Google Express
08.2015 - 03.2016
Security Guard
Elite Security
06.2015 - 01.2017
Produce Clerk
Sprouts
06.2014 - 08.2015
Sales Associate
Vans
06.2013 - 06.2014
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Mission Community College
High School Diploma -
Gunderson High School
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