Victor Onyekachi Uwanaka

My Key Responsibilities of a General Manager:

• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Increased company visibility by participating in trade shows, conferences as well as other networking events.
• Established strong relationships with stakeholders, fostering collaboration and trust among all parties involved in the project.
• Negotiated contracts with vendors to secure favorable terms and pricing for necessary materials and services.
• Utilized advanced problem-solving skills to address unforeseen challenges that arose during projects'' execution stages promptly.
• Enhanced client satisfaction with effective communication and regular progress updates.
• Optimized resource allocation, ensuring efficient use of personnel, equipment, and materials throughout the project lifecycle.
• Secured new business opportunities through strategic partnerships with clients, vendors, and industry leaders alike.
• Resolved conflicts between team members quickly and effectively to maintain a positive work environment conducive to productivity.

My Key Achievements as a General Manager

• Achieved a 25% increase in revenue each year by expanding to new markets and enhancing existing sales tactics.
• Achieved an 18% reduction in operating costs through supplier contract renegotiation and improved inventory oversight.
• Achieved the highest annual profit margin in five years by the company through operational changes and improved productivity among employees.
• Expanded the company footprint by opening three new locations or branches. Accomplished these new locations under budget and ahead of schedule.
• Improved employee retention and reduced turnover by 35% through the implementation of performance-based rewards and professional development opportunities.
• Reduced the inter-departmental reporting time by 40% through the implementation of an Enterprise Resource Planning (ERP) system, which greatly improved inter-departmental coordination.
• Enhanced customer service procedures, which improved customer satisfaction scores from 78% to 92% in 12 months.
• Achieved a 15% increase in recurring revenue by securing strategic high-value partnerships.
• Supervised the enhancement of operational efficiency by 20% as a result of digital transformation initiatives. (j) Profitability was maintained during severe market downturns such as the COVID-19 pandemic or market crises.

• Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
• Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Enhanced driver performance by implementing effective training programs and coaching sessions.
• Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
• Counseled drivers on violations of company policy or service standards to improve performance.
• Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated driver dispatch to accomplish daily delivery requirements.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.