Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
A Certified Safecheck Advanced Food Safety Certification
Timeline
Generic

Victor Oni

Bowmanville,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Sales Representative

Bantama Supermarket
12.2023 - 03.2024
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers.

Deputy Program Manager

Arkosic Health And Environmental Initiative
03.2020 - 11.2023
  • Developed strong relationships with stakeholders, resulting in successful collaboration on various projects.
  • Cultivated a positive work environment, fostering strong team dynamics and high levels of employee satisfaction.
  • Proactively identified potential bottlenecks in workflow processes, developing solutions to optimize productivity levels within the team.
  • Implemented risk management strategies, mitigating potential obstacles and ensuring project success.
  • Oversaw daily operations, ensuring prompt resolution of issues and maintaining a high level of service delivery.
  • Delivered high-quality work products by effectively managing time-sensitive tasks and adhering to strict deadlines.
  • Facilitated 10 workshops and conducted one-on-one training to educate team members, especially in food handling, whenever the project involves cooking and serving people.

Customer Service Officer

First Bank of Nigeria Plc
01.2017 - 10.2020
  • Proactively engage with clients in the branch and deliver outstanding service experience through completing transactions, and by identifying sales and referral opportunities.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
  • Leverage technology to deliver a memorable client experience, drive solutions, and retain business
  • Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of FBN partners, or personally fulfill client solutions
  • Proactively take ownership of resolving and preventing client banking problems
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
  • Meeting or exceeding monthly, quarterly, and yearly sales goals
  • Communicate with customers over the phone, email, and chat.

KYC/Operations Analyst

First Bank of Nigeria Plc
09.2014 - 12.2016
  • Reviewed Alerts generated through screening of newly opened accounts and maintenance processes of existing accounts
  • Conducted due diligence data gathering and recorded documentation from internal systems and Internet business databases
  • Ensured compliance with all Federal, State, and institutional regulations and policies which might relate to Sanctioned or blacklisted individuals, money laundering, or terrorist financing
  • Investigation and disposition of potential matches against sanctions, politically exposed persons, and negative media lists.

Education

MBA - Business Administration

Ladoke Akintola University of Technology
Nigeria
01.2014

Skills

  • Interpersonal & Communication Skills: Experience building rapport and establishing connections with customers and team members through clear and effective verbal communication
  • Customer Experience: Demonstrated commitment to providing positive customer interactions through understanding and meeting customer needs
  • Adaptability: Rapidly adapt with flexibility to respond to changes in the work environment to meet customer and business needs
  • Multitasking: Experience navigating multiple tasks and efficient workflows while providing consistent customer service

Accomplishments

I am a certified food handler professional by the safecheck advanced food safety certification Program.

Certification

Investment Funds in Canada (In Progress)

Languages

English
Full Professional

A Certified Safecheck Advanced Food Safety Certification

This is a food safety(Handler) certification program by the Canadian food safety group

Timeline

Customer Service Sales Representative

Bantama Supermarket
12.2023 - 03.2024

Deputy Program Manager

Arkosic Health And Environmental Initiative
03.2020 - 11.2023

Customer Service Officer

First Bank of Nigeria Plc
01.2017 - 10.2020

KYC/Operations Analyst

First Bank of Nigeria Plc
09.2014 - 12.2016

MBA - Business Administration

Ladoke Akintola University of Technology

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Victor Oni