VICTOR OKOGBO
Kamloops,BC
Summary
A detail-oriented Technical Support Engineer with over 5 years of experience and a strong background in network technologies and security. Accomplished network developer with proven success in designing and implementing business technology solutions. Focused on maintaining security to provide customers with safe data management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Gold Business Technologies
Kamloops, BC
09.2023 - Current
- Provide technical support to customers by troubleshooting and resolving hardware and software issues.
- Configure, maintain, and monitor computer systems for optimal performance.
- Install and test operating systems, applications, updates, patches, and service packs.
- Assist customers with mobile device configuration including email accounts and security settings.
- Create user accounts in Active Directory while maintaining proper security protocols.
Service Technician
Connect Partners
Vancouver, BC
01.2023 - 06.2024
- Provided on-site and remote technical assistance for information systems technology, addressing routine and non-routine issues.
- Received, reviewed, and completed service requests efficiently, ensuring timely resolution of technical problems.
- Installed, configured, and maintained computer hardware, software, communications, and peripheral devices.
- Delivered preliminary or routine instruction to customers on systems, applications, and protocols.
Assistant Manager, Network Operations
Phase3 Telecoms
Abuja, Federal Capital Territory
08.2021 - 07.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored system performance using tools such as SolarWinds Orion Suite, PRTG Network Monitor and Wireshark.
- Analyzed traffic patterns using packet sniffers such as Wireshark and NetWitness Investigator.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
Senior, Network Officer
Phase3 Telecoms
Abuja, Federal Capital Territory
03.2018 - 08.2021
- Optical fiber splicing and testing across the network.
- Connection and removal of clients to the server network.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Communicated clearly, articulately and patiently with customers requiring support.
IT Technician (Consultant)
Joe Agi, SAN & Associates
Abuja, Federal Capital Territory
03.2017 - 10.2019
- Systems maintenance, upgrades and repairs
- Connection and removal of clients to the server network
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Infrastructure Design and Maintenance Engineer
Phase3 Telecoms
Abuja, Federal Capital Territory
09.2017 - 12.2017
- Optical fiber splicing and testing
- Helped to lay fiber cables across the manhole
- Planned, scheduled and controlled installation processes from start to finish to ensure all project requirements are delivered on time.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
Graduate Trainee Network Operations Analyst
Phase3 Telecoms
03.2017 - 08.2017
- NOC (network operations center) consultant
- Optical fiber splicing and testing
- Connection and removal of clients to the server network
- Helped to lay fiber cables across the manhole
System Analyst
INEC, Independent National Electoral Commission
07.2015 - 09.2015
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Assisted in the development of training materials for end-users on how to use new or modified systems effectively.
- Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.
- Monitored security protocols within a network environment to protect against unauthorized access or malicious attacks.
Junior Network Operations Analyst
Phase3 Telecoms
Abuja, Federal Capital Territory
06.2014 - 09.2014
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
- Connection and removal of clients to the server network
- Optical fiber splicing and testing
- Helped to lay fiber cables across the manholes
Education
Bachelor of Science - Applied Electronics and Systems Engineering
REGENT UNIVERSITY OF SCIENCE AND TECHNOLOGY
ACCRA, GHANA10.2016
Skills
- Customer Service
- Microsoft 365 Suite
- Coding
- Infrastructure Planning and Design
- Network Scaling
- Cisco Wireless Routers and Switches
- Technical Troubleshooting
- System Troubleshooting
- Teamwork and Collaboration
- Remote Support
Certification
- Project Management
- Health Safety and Environment
- Customer Service and Relations Management
- Comptia Security+ (In view)
- Deloitte Technology Job Simulation
- SAP Cybersecurity Engineering Virtual Internship Program
Timeline
Technical Support Engineer
Gold Business Technologies
09.2023 - Current
Service Technician
Connect Partners
01.2023 - 06.2024
Assistant Manager, Network Operations
Phase3 Telecoms
08.2021 - 07.2022
Senior, Network Officer
Phase3 Telecoms
03.2018 - 08.2021
Infrastructure Design and Maintenance Engineer
Phase3 Telecoms
09.2017 - 12.2017
IT Technician (Consultant)
Joe Agi, SAN & Associates
03.2017 - 10.2019
Graduate Trainee Network Operations Analyst
Phase3 Telecoms
03.2017 - 08.2017
System Analyst
INEC, Independent National Electoral Commission
07.2015 - 09.2015
Junior Network Operations Analyst
Phase3 Telecoms
06.2014 - 09.2014
Bachelor of Science - Applied Electronics and Systems Engineering
REGENT UNIVERSITY OF SCIENCE AND TECHNOLOGY
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