Victor Noya
Calgary,Canada
Summary
Seasoned professional with a diverse background in B2B sales, recruitment, and security management, seeking the opportunity as a Business Solutions Representative. Brings a proven track record of success in roles requiring strong sales, negotiation, and relationship management skills. Experiences have honed the ability to understand and meet diverse client needs, manage stakeholder relationships, and lead teams under high-pressure situations. Adept at crafting tailored solutions that align with client objectives and possesses exceptional communication and problem-solving capabilities. The strategic and empathetic approach to client engagement positions this candidate uniquely to deliver value-driven solutions to prospective customers.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Shift Lead | Security Guard
Paladin Security
01.2023 - Current
- Managed and trained dynamic team of 5-10 personnel per shift to handle security complexities in fluctuating environment, dynamically allocating resources based on operational needs, including open/close shifts and potential watch openings.
- Directed day-to-day operations, proactively identifying and mitigating potential risks, ensuring seamless security coverage.
- Engaged daily with clients, staff, and customers, promptly and professionally addressing over 20 security inquiries and needs each day.
- Implemented advanced de-escalation techniques to effectively manage and mitigate potential threats.
- Committed to principled decision-making, prioritizing safety and well-being of all involved.
Global Design Recruiter | Talent Acquisition Sourcer
Avenue Code (Brazil)
11.2021 - 08.2022
- Developed diverse candidate pipeline from various platforms, aligning with job requirements and company guidelines, increasing candidate fit by 40%.
- Efficiently assessed candidates' capabilities, ensuring pool of qualified individuals, resulting in 25% faster hiring process.
- Built rapport with candidates from different backgrounds, fostering open communication, increasing candidate engagement by 30%.
- Conducted market research to align hiring practices with current trends, leading to 15% improvement in recruitment efficiency.
- Collaborated with HR professionals, customer relationship experts, and market assessors to refine recruitment strategies, enhancing recruitment success rate by 20%.
B2B Sales Specialist
EGOR - PT Empresas (Portugal)
03.2018 - 09.2020
- Skillfully identified and understood client requirements, frequently anticipating customer needs ahead of time, leading to personal approval rate exceeding 95% in client satisfaction scores.
- Managed diverse client base from solo entrepreneurs to large corporations, engaging with thousands over three years in B2B inbound call center. Handled 100 calls per 8-hour shift, achieving 15-35% conversion rate, often turning non-sales inquiries and calls into actual sales.
- Successfully negotiated and closed deals of various values, including substantial contracts worth up to hundreds of thousands of euros.
- Achieved team's lowest return and cancellation rate at less than 5% by deeply understanding customer needs and dedicating time to thoroughly explain products and address all potential questions. Strived for transparency and honesty in all conversations, avoiding unnecessary upsells and focusing on truly meeting core needs of customers with solutions that ensured satisfaction and integrity.
- Matched customers' needs with optimal product offerings, enhancing experience and cultivating long-term business relationships.
Customer Assistant
Lidl Ireland- Ballinasloe, IE & Tuam
Dublin, Dublin
12.2016 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Upsold additional products and services to customers, increasing revenue.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Operated cash register to record transactions accurately and efficiently.
Graphic Designer
Equilibrio Digital
Niteroi, Rio de Janeiro - Brazil
03.2012 - 08.2016
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
Graphic Design Intern
CEHAB - Compahia Estadual de Habitação RJ
Rio de Janeiro, Rio de Janeiro - Brazil
02.2010 - 02.2012
- Created engaging social media content to boost online presence and follower engagement.
- Assisted in updating company website, improving user experience and increasing site traffic.
- Designed compelling presentations that effectively communicated complex ideas to clients and stakeholders.
- Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
- Expanded design skillset by attending industry conferences, workshops, and networking events to stay current on trends and best practices.
Education
Postgraduate Degree - Industrial and Organizational Psychology
Descomplica Digital College
Brazil01.2023
Bachelor - Industrial Design - Graphic Design
Universidade Estácio De Sá
Rio De Janeiro, RJ - BR08.2016
Skills
- Conflict Resolution
- Customer service focus
- Sales expertise
- Client Service
- Strong verbal and written communication
- Client Support
- Problem-Solving
- Sales Reporting
- Issue Resolution
- Sales and Upselling
- Goal Setting and Tracking
- Diplomatic and Fair
- Teamwork and Collaboration
- Attention to Detail
- Interpersonal Skills
- Report Writing
- Emergency Situations
- Report Generation
- File and Records Management
- Superior Customer Service
- Theft Prevention Training
- Risk Analysis Training
- Shift Work
- Crime Prevention Methods
- Safety and Security
- Conflict Resolution Techniques
- Crisis Intervention Training
- Interior and Exterior Patrol
- Conflict De-Escalation
- Basic First Aid
- Activity Logging and Reporting
- Public Safety Management
- Conducting Drills
- Foot and Vehicle Patrol
- Property Patrol
- Safety Procedures
- Premises Patrols
- Inside and Outside Sales
- Agent Support
- Expense Reporting
- Loss Prevention Goals Monitoring
- Prospecting Skills
- Making Offers
- Market Research
- Customer Assistance
- Customer Retention Abilities
- Sales Strategies
- Sales Expertise
- Post-Sales Support
- B2B Sales
- Problem-Solving Strengths
- Persuasive Techniques
- Offering Sales Support
- Active Listening
- Retail Sales Customer Service
- Payment Processing
- Stocking and Replenishing
- User Experience
- Microsoft PowerPoint
- Customer Needs Assessment
- Microsoft Excel
- Microsoft Word
- Account Management
- Solution Development
- Conflict Resolution
- CRM Software
- First Aid Care
- CPR Training
- Brand Image Alignment
- Product Demonstration
- Critical Thinking
- Social Media Expertise
- Adobe Creative Suite
- Adobe Premiere
- Visual Design
- New Market Research
- Digital Design
- Image Manipulation
- Deadline Adherence
- Web Design
- Color Composition
- Mockups and Prototypes
- Logo Design
- Web Applications
- Visual Effects
Websites
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off401k match4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsSoftware
Windows
Apple OS
Android
Word
Excel
PowerPoint
Adobe Creative Suite
Apple iOS
Hobbies
I find joy and balance in life through a variety of hobbies that blend family time, outdoor activities, and my love for video games. Spending quality time with my family, especially my daughter and wife, is paramount to me. It's those simple moments together that I value most, whether it's a quiet evening at home or a weekend adventure outdoors.
Photography is a hobby that gets me outside, appreciating nature and capturing the world's natural beauty and the candid moments of the people around me. It’s a way to document life’s details and share my perspective with others.
Gaming is not just leisure; it's also a means of connection with friends and a creative outlet. I take this passion a step further by creating mods for games, which allows me to tweak and personalize gaming experiences not just for myself but for the broader community. This creative endeavor has led me to manage a Minecraft server that hosts hundreds of players. It’s a digital gathering place where creativity, problem-solving, and collaboration come alive, making it more than just a game but a community project.
These hobbies enrich my life, offering a blend of relaxation, creativity, and social interaction. They keep me grounded and provide a refreshing counterbalance to my professional life, fueling me with energy and new ideas.
Timeline
Shift Lead | Security Guard
Paladin Security
01.2023 - Current
Global Design Recruiter | Talent Acquisition Sourcer
Avenue Code (Brazil)
11.2021 - 08.2022
B2B Sales Specialist
EGOR - PT Empresas (Portugal)
03.2018 - 09.2020
Customer Assistant
Lidl Ireland- Ballinasloe, IE & Tuam
12.2016 - 08.2017
Graphic Designer
Equilibrio Digital
03.2012 - 08.2016
Graphic Design Intern
CEHAB - Compahia Estadual de Habitação RJ
02.2010 - 02.2012
Postgraduate Degree - Industrial and Organizational Psychology
Descomplica Digital College
Bachelor - Industrial Design - Graphic Design
Universidade Estácio De Sá
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