Victor Nowogurski
Citrus Heights
Summary
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Overview
19
19
years of professional experience
Work History
Keyholder
Goodwill Industires of Sacramento Valley
11.2019 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
Clerk Processor
Goodwill Industries of Sacramento
07.2013 - 10.2019
- Supported team members with administrative tasks, improving overall efficiency within the department.
- Achieved faster turnaround times on critical tasks by prioritizing workload effectively.
- Increased operational efficiency by maintaining organized workspaces and managing inventory levels accordingly.
- Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
- Enhanced customer satisfaction with timely and professional responses to inquiries.
- Adapted quickly to changes in procedures or technology, minimizing disruptions in daily operations.
- Contributed to training new hires, sharing knowledge and best practices for optimal performance.
- Provided exceptional customer service through clear communication and prompt resolution of issues.
- Developed strong working relationships with colleagues to foster a positive work environment.
- Exceeded performance goals consistently, setting a positive example for peers and demonstrating commitment to excellence.
Housewares Associate
Linens 'n Things
04.2006 - 10.2008
- Optimized store layout by utilizing space effectively for optimal product presentation, enhancing shopper visibility.
- Developed strong relationships with repeat customers through consistent engagement and personalized service recommendations.
- Boosted overall team morale by maintaining a positive attitude and actively participating in store meetings and initiatives.
- Enhanced store appearance with effective merchandising techniques and product displays, attracting more customers.
- Assisted in loss prevention efforts by monitoring customer activity and reporting any suspicious behavior to store management.
- Assisted customers in selecting appropriate products for their needs, resulting in a higher rate of return visits.
- Collaborated with team members to maintain a clean, organized, and well-stocked sales floor, ensuring a positive shopping experience for all customers.
- Participated in ongoing training sessions to stay current on industry trends, enabling better assistance for customers seeking specific items or advice.
- Increased customer satisfaction by providing exceptional service and product knowledge in the housewares department.
- Streamlined restocking processes by proactively identifying low-inventory items and coordinating replenishment efforts with the stockroom.
- Processed transactions accurately and efficiently while maintaining a high level of customer interaction throughout the sale process.
- Worked closely with other departments to ensure seamless service for customers seeking assistance outside of the housewares section.
- Addressed customer inquiries and concerns promptly, fostering an environment of trust and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Mesa Verde High
Citrus Heights, CA07-1996
Skills
- Cash handling
- Inventory management
- Store operations
- Team supervision
- Customer service
- Policy compliance
- Time management
- Task delegation
- Cash handling accuracy
- Daily reporting
- Opening and closing coordination
- Multitasking and prioritizing
Accomplishments
First Aid Trained
CPR Trained
Pallet Jack Trained
Timeline
Keyholder
Goodwill Industires of Sacramento Valley
11.2019 - Current
Clerk Processor
Goodwill Industries of Sacramento
07.2013 - 10.2019
Housewares Associate
Linens 'n Things
04.2006 - 10.2008
High School Diploma -
Mesa Verde High
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