Victor Nodal
Norco
Summary
Dedicated customer service representative with strong active listening and problem-solving skills. Proven ability to resolve inquiries efficiently while building relationships and enhancing satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Conduent
Bakersfield, CA
12.2024 - 01.2026
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries and issues using company-specific software and systems.
- Assisted customers with account management, ensuring accurate information and timely updates.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Adapted quickly to changes in policies, procedures, and product offerings to meet customer needs effectively.
Data Entry Clerk
Riverside Municipal Airport
Riverside, CA
06.2020 - 12.2024
- Processed and entered data into electronic systems with high accuracy.
- Verified documents for completeness, ensuring compliance with regulatory standards.
- Assisted in maintaining organized filing systems for easy retrieval of information.
- Collaborated with team members to streamline data entry processes and improve efficiency.
Customer Service Representative
Kwikset
Foothill Ranch, CA
09.2013 - 03.2020
- Documented interactions in CRM system, maintaining accurate records of customer feedback and requests.
- Trained new team members on best practices for handling customer inquiries and service protocols.
- Monitored service metrics to identify trends and recommend improvements for operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - English Literature
Allen College
Iola, KS05-2013
Skills
- Active listening
- Critical thinking
- Relationship building
- Call center experience
- Payment processing
- Customer service
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Conduent
12.2024 - 01.2026
Data Entry Clerk
Riverside Municipal Airport
06.2020 - 12.2024
Customer Service Representative
Kwikset
09.2013 - 03.2020
Associate of Science - English Literature
Allen College