Summary
Overview
Work History
Education
Skills
Leadership Experience
Certification
Languages
Timeline
Generic

Victor Navarrete

Oceanside

Summary

Diligent and dedicated butler with five years of experience in hospitality management. Exemplary communication and administrative skills. Offering a demonstrated history of anticipating employer needs and keeping affairs organized. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Rancho Valencia Resort & Spa
01.2025 - Current
  • Uphold Forbes 5 star service from monthly training, meeting standards, & consistently meeting these standards
  • Explained menu items and suggested appropriate options for food allergy concerns, while painting a picture to guide the guests experience
  • Cultivated warm relationships with regular customers, since rancho valencia has club members where locals & members accumulate a majority of the guests
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business

Traveling Assistant/Butler

Confidential-UHNW Family
11.2023 - 01.2025
  • Travel with the traveling team and principal to provide any needs and services the principal may require, and follow through with projects and assignments ranging from housekeeping, dining services, exterior projects, professional chauffeur, etc.
  • Serve as the primary point of contact to ensure a pleasant and seamless experience for the family and their guests through dining services, setups for events, catering, etc.
  • Follow through on projects and delegations assigned by the principal and supervisors throughout the day.
  • Maintain and update the family's essential protocol list at various properties, as provided by the Property Manager during downtime when no projects are assigned at the time.
  • Support staff and chefs by stocking and maintaining inventory throughout each property, as well as keeping up with cleaning checklists, ensuring properties are maintained.
  • Serve as the primary point of contact to ensure a pleasant and seamless experience for the family and their guests.

Bartender

Rosewood Miramar Beach Hotel-The Manor Bar
09.2022 - 06.2023
  • Providing 5 star Forbes trained customer service, with a keen ability to anticipate guests needs and preferences, ensuring a personalized and memorable experience
  • Proficient in creating classic and contemporary cocktails, utilizing fresh and high quality ingredients to deliver exceptional taste and presentation
  • Demonstrate a deep understanding of mixology techniques, flavor profiles, and drink presentation, enhancing the hotels reputation for exceptional service

Server/Bartender

The Seabird Resort, Hyatt Hotel- The Rooftop Bar
06.2022 - 09.2022
  • Professionally greet and seat guests, ensuring a welcoming atmosphere, as well as provide knowledgeable menu recommendations and promptly address inquiries.
  • Accurately record guest orders, accommodating dietary preferences and allergies.
  • Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems through communication with management and co-workers

Server

The Ritz Carlton Bacara-O'Bar
09.2021 - 06.2022
  • Delivered personalized, high-end dining experiences in a fast-paced, luxury bistro setting, consistently upholding The Ritz-Carlton’s Gold Standards of service.
  • Maintained in-depth knowledge of seasonal menus, wine pairings, and daily specials to provide informed recommendations and enhance guest satisfaction.
  • Anticipated guest needs and preferences, ensuring seamless, detail-oriented service from greeting to farewell. Prepare ingredients for the line during service hours according to the outlet's menu and recipes.

Team Manager

Chick-Fil-A-Quarry Creek
06.2018 - 09.2021
  • Position consists of assisting the management team in all aspects of shift management such as ensuring everything is prepared, such as having enough ingredients and equipment is prepared, such as having enough ingredients and equipment is prepared, to face a rush in the restaurant
  • Insure that team members work at a pace to maintain the restaurants established speed of service guidelines, ensuring that food is packaged properly and verbage is according to company standards
  • Assisting fellow crew members if they are struggling in their position or if needed to switch them out into a adequate position to ensure flow of service

Education

Bachelors of Arts - Sociology

University of California, Santa Barbara
Santa Barbara, CA
06.2023

Associate of Arts - Communication & Sociology

MiraCosta College
Oceanside, CA
06.2020

Skills

  • Mixology techniques
  • Customer service
  • Upselling strategies
  • Event setup
  • Project management
  • Travel logistics
  • Time management
  • Attention to detail

Leadership Experience

  • Project Manager, UC Santa Barbara-Comm 166:Marketing Communications, Santa Barbara, CA, 06/23, Project manager on a student-led marketing campaign.
  • Concert Coordinator Assistant, UC Santa Barbara-Associated Student Program Board, Santa Barbara, CA, 09/22, 06/23, Book student buildings/venues, entertainers, photographers., Establish and maintain relationships with vendors., Manage events and address potential problems.
  • Peer Mentor for Transfer Students, UC Santa Barbara-Education Opportunity Program, Santa Barbara, CA, 09/21, 06/22, Provide comprehensive services to historically underrepresented students., Support students to identify and clarify their educational goals.
  • Internship, MiraCosta College, Student Justice Equity Center, Oceanside, CA, 08/18, 06/19, Ensure a secure environment for students., Conduct research on diversity in various industries.

Certification

Court of Master Sommeliers, America, Level 1 Course, January 2024-June 2024, 388730

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Rancho Valencia Resort & Spa
01.2025 - Current

Traveling Assistant/Butler

Confidential-UHNW Family
11.2023 - 01.2025

Bartender

Rosewood Miramar Beach Hotel-The Manor Bar
09.2022 - 06.2023

Server/Bartender

The Seabird Resort, Hyatt Hotel- The Rooftop Bar
06.2022 - 09.2022

Server

The Ritz Carlton Bacara-O'Bar
09.2021 - 06.2022

Team Manager

Chick-Fil-A-Quarry Creek
06.2018 - 09.2021

Bachelors of Arts - Sociology

University of California, Santa Barbara

Associate of Arts - Communication & Sociology

MiraCosta College
Victor Navarrete