Victor Munoz

Customer Support Specialist

Accutite Fasteners

11.2004 - Current

Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Collaborated with cross-functional teams to enhance customer support processes and service delivery.
Utilized CRM software to track customer interactions and ensure timely follow-ups on outstanding queries.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Coordinated scheduling of shipments, enhancing logistics efficiency and customer satisfaction.
Managed inventory control systems, ensuring accurate stock levels and timely replenishment of supplies.
Supervised warehouse operations by managing employees during shifts.
Supervised shipping and handling operations.
Oversaw daily operations and shipping and handling processes.
Coordinated procurement activities, including sourcing, ordering, and inventory management.
Ensured timely delivery of materials through effective planning and coordination with suppliers.
Supported company growth by identifying new suppliers and expanding the vendor base.
Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
Operated forklift in compliance with OSHA guidelines and organizational policies.
Unloaded and stacked materials by raising and lowering lifting devices.
Analyzed inventory data to forecast trends, supporting strategic decision-making for purchasing and stock management.
Supervised 4 inventory control personnel to support correct goods management and achievement of performance goals.
Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.