Victor Montelongo
Tulare
Summary
Proven track record in customer service excellence and cash management, demonstrated through successful roles at Tachi Palace Hotel & Casino and other notable employers. Skilled in fostering positive environments and resolving complaints, enhancing customer loyalty. Showcases strong work ethic, integrity, and innovation, contributing significantly to workplace efficiency and satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Tachi Palace Hotel & Casino
Hanford, CA
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sports Camp Counselor
City of Los Angeles Department of Recreation and Parks
Sun Valley, CA
05.2023 - 01.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety and well-being through diligent supervision during activities and downtime.
- Built strong relationships with campers, fostering a positive environment for personal growth and development.
- Coordinated with other staff members to address any issues related to camper behavior or activity participation effectively.
- Conducted regular equipment inspections, ensuring the safety of all participants during sports activities.
- Adapted daily schedules as needed based on weather conditions or other unforeseen circumstances, ensuring continuity of program offerings for campers.
Park Services Associate
Universal Studios Hollywood
Universal City, CA
05.2022 - 10.2023
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
- Reported safety, customer and staffing issues directly to supervision.
- Utilized motorized equipment and vehicles to perform groundskeeping.
Cashier
7-eleven
Sun Valley, CA
06.2020 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Alliance Marine - Innovation & Technology
Sun Valley, CANo Degree - Business
California State University Northridge
Northridge, CASkills
- Work Ethic and Integrity
- Customer service excellence
- Cash Management
- Product restocking
- Stress Management Strategies
- Supplies and materials oversight
- Creativity and Innovation
Timeline
Cashier
Tachi Palace Hotel & Casino
02.2024 - Current
Sports Camp Counselor
City of Los Angeles Department of Recreation and Parks
05.2023 - 01.2024
Park Services Associate
Universal Studios Hollywood
05.2022 - 10.2023
Cashier
7-eleven
06.2020 - 05.2022
High School Diploma -
Alliance Marine - Innovation & Technology
No Degree - Business
California State University Northridge