Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victor Minero

TORONTO,Ontario

Summary

Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

2
2
years of professional experience

Work History

Call Center Agent

Teleperformance
03.2023 - 08.2024
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Tire Technician

Tires Global New & Used
06.2022 - 09.2022
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Streamlined workflow, maintaining clean and organized work areas for optimal performance.
  • Collaborated with team members to complete complex repair jobs effectively and efficiently.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Identified problems and replaced worn tires on variety of vehicles.
  • Ensured customer loyalty through exceptional service and expert advice on tire maintenance.

Education

Associate of Applied Science - Electromechanical Engineering Technology

Humber College
Toronto, ON
04.2026

High School Diploma -

Liceo Salvadoreño
El Salvador
10.2020

Skills

  • System Documentation
  • Customer communications
  • Appointment Setting
  • Gathering information
  • Answering questions
  • Language Fluency

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Call Center Agent

Teleperformance
03.2023 - 08.2024

Tire Technician

Tires Global New & Used
06.2022 - 09.2022

Associate of Applied Science - Electromechanical Engineering Technology

Humber College

High School Diploma -

Liceo Salvadoreño

Similar Profiles

CREATE PROFILE
Victor Minero