Victor Mendez
Los Angeles
Summary
Results-oriented Shift Manager experienced in scheduling, financial oversight, and team leadership. Achieved operational efficiency by optimizing task prioritization and maintaining cost control while ensuring high levels of employee performance and customer satisfaction. Committed to fostering a productive work environment through effective problem-solving and decision-making.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Leader/Shift Manager/Assistant Manager
Carl’s Jr / CKE Restaurant’s
06.2015 - Current
- Lead Crew Members and direct all daily operations of the restaurant.
- Trained and coached staff to enhance performance.
- Facilitated hiring and termination processes, ensuring staffing needs were met.
- Monitored food quality to meet company standards and local health laws.
- Maintained inventory and processed orders for delivery days to ensure product availability.
- Assisted GM with daily, weekly, and periodic financial reporting.
- Serving the customers with the utmost respect
Education
HS Diploma - Mission Viejo, CA
Halstrom
Mission Viejo, CA06-2013
Irvine, CA - Intro to Business, Human Resource, Child Development, Psychology
Irvine Valley College
Irvine, CASkills
- Customer service and communication
- Food safety compliance
- Conflict resolution and complaints management
- Point of sale (POS) systems
- Safety procedures and protocols
- Banking operations
- Product quality assurance
- Time management and multitasking
- Inventory management strategies
- Bilingual in English and Spanish
Certification
- Food Handler Cert
Timeline
Shift Leader/Shift Manager/Assistant Manager
Carl’s Jr / CKE Restaurant’s
06.2015 - Current
HS Diploma - Mission Viejo, CA
Halstrom
Irvine, CA - Intro to Business, Human Resource, Child Development, Psychology
Irvine Valley College