Victor Makanju
Bowmanville,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
Work History
Customer Service Representative
6ix Management
Pickering, Canada
08.2022 - Current
- Front line support: effectively relaying information to customers informing them of current deals and promotions
- Handled Transferred customers in fast-paced remote setting in coordination with solid team of 22 customer service associates
- Team collaboration to reach company goals and enhance profit margins
- Enter and process confidential customer information accurately and efficiently
- Collected and analyzed customer information to prepare product or service reports
Distribution Associate
Canadian Tire
Bowmanville, Canada
09.2021 - 07.2022
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prepared boxes, pallets and crates for outgoing shipments.
- Bolstered consumer purchasing habits by more than 12% team wide by increasing distribution and availability to various retail stores, outlets and online sites..
- Employed automated systems and Intermec RF units to optimize inventory management.
- Prioritized and rearranged tasks to meet changing demands.
- Inspected merchandise for damage and discrepancies with documentation.
Customer Service, Technical Support Representative
SITEL
Scarborough, Canada
06.2020 - 09.2021
- Provided primary customer support to internal and external customers.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Open Sudies With Specs. in Chemistry And Math
Carleton University
Ottawa, ON 09.2016 - 06.2020
Skills
Customer support
undefinedTimeline
Customer Service Representative
6ix Management
08.2022 - Current
Distribution Associate
Canadian Tire
09.2021 - 07.2022
Customer Service, Technical Support Representative
SITEL
06.2020 - 09.2021
Bachelor of Science - Open Sudies With Specs. in Chemistry And Math
Carleton University
09.2016 - 06.2020
Certification
Bowmanville Community Employment Services 2022
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