Victor Lemes
Toronto,Canada
Summary
Dedicated and results-oriented Customer Success Manager with a proven finance, SaaS, and project management track record. Adept at cultivating strong relationships, I excel in tailoring solutions to meet unique customer needs. Focusing on exceeding client expectations, I bring a comprehensive skill set in communication, problem resolution, and cross-functional collaboration. My commitment to customer satisfaction has consistently contributed to revenue growth and enhanced overall client experience.
Overview
6
6
years of professional experience
Work History
FX and Precious Metals Clerk
TD BANK
Toronto, Canada
04.2023 - Current
- I'm fluent in English, Spanish, and Portuguese
- I serve B2C and B2B customers with confidentiality, precise financial processing, empathy, active listening, and regulatory compliance
- Achieved 300% revenue growth by cross-selling and personalized product recommendations
- Adhere strictly to banking regulations and compliance standards, ensuring that all transactions comply with anti-money laundering (AML) regulations
- Collaborate with cross-functional teams including Personal Bankers, AML support, Investment teams, Support, Fraud Department, Project Managers, and Sales teams to address client concerns promptly and comprehensively.
Brand Manager
Prime Usinagem Ltda
Brazil
10.2023 - Current
- Increased website visibility from 150% to 700%, fostering collaboration, conducting competitor analysis, and ensuring consistent brand messaging
- Collaborate with cross-functional teams, including sales, design, and production, to ensure consistent brand messaging and visual identity across all marketing materials
- Social Media Marketing: Search Engine Optimization (SEO); Data Analytics; Community Engagement.
Event Supervisor
Formigas Staffing Agency Inc
Toronto, Canada
02.2018 - Current
- I have successfully organized over 200 events, demonstrating my coordination, catering management, and leadership expertise
- I prioritize customer satisfaction and use proactive communication, soft skills, and strategies to exceed expectations
- Prioritized customer satisfaction by tailoring event requirements to meet client expectations and needs
- Paid meticulous attention to detail in planning and executing events, ensuring a flawless experience for attendees
- Events participated Honda Indy, Rogers Cup, Pride, TIFF, CANFAR fundraiser - Dolce&Gabanna
Customer Success Manager
doxim Solutions
Toronto, Canada
02.2021 - 03.2022
- In three months, I was trusted from 50 to 500 accounts, identified risks, supported teams, and improved CRM systems
- I improved efficiency by 30% through timely addressing of client concerns
- I streamlined processes using Salesforce and Jira, ensuring on-time delivery and seamless customer experience
- The team generated a revenue of $35 million in 2022
- Reduced ticket buildup by 100%, resolved issues within 24 hours
- Handled calls, scheduled meetings, trained staff, improved communication for customer satisfaction, and developed retention/renewal plans
- Work collaboratively with Product Managers, Software Engineers, Developers, Accounting, and Executives to ensure successful product delivery at an enterprise level.
Education
Business Administration and Business Management, College -
Toronto School of Management
02.2021
Business Administration, College -
Instituto do Aprendizado "IDEIA"
12.2012
Industrial Mechanics and Maintenance Technology -
Escola SENAI Fundação Zerrenner
Brazil12-2009
Skills
- Client Relations
- Customer Account Management
- CRM Software
- Customer Retention
- Negotiation
- Business Development
- Customer Advocacy
- Report Analysis
- Revenue Growth
- Customer Relationship Building
- Strategic Planning
- B2B and B2C Support
Timeline
Brand Manager
Prime Usinagem Ltda
10.2023 - Current
FX and Precious Metals Clerk
TD BANK
04.2023 - Current
Customer Success Manager
doxim Solutions
02.2021 - 03.2022
Event Supervisor
Formigas Staffing Agency Inc
02.2018 - Current
Business Administration and Business Management, College -
Toronto School of Management
Business Administration, College -
Instituto do Aprendizado "IDEIA"
Industrial Mechanics and Maintenance Technology -
Escola SENAI Fundação Zerrenner
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