Victor Khan
Hayward
Summary
Dynamic IT professional with a strong background in customer service, adept at fostering positive relationships and delivering exceptional support to end users, staff, and clients. Proven ability to communicate complex technical concepts clearly to individuals with varying levels of computer experience. Experienced in managing and directing teams, with a solid foundation in IT administration that emphasizes system optimization and network security. Successfully maintained enterprise-level IT infrastructure, resulting in minimized downtime and increased productivity through effective troubleshooting and innovative IT solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Administrator
Navigator Schools
Hayward, Ca
08.2022 - Current
- Daily support of teachers and staff with all technology needs, provide instruction to teachers and students as needed
- Coordinate with partner schools to provide support to other sites
Site Tech
MUSD
Martinez, Ca
08.2021 - 10.2022
- Daily support of teachers and staff with all technology needs, provide instruction to teachers and students as needed
- Install and configure student software specific to grade level
IT Technician
Your Technology Support
San Mateo, Ca
03.2021 - 08.2021
- Support clients in all technology/network issues within scope of contracts and projects
- Deploy, repair and maintain equipment (pcs, macs, switches, network cables, firewalls)
- Install ButterflyMX, Communicate with PDX for setup, walk clients through devices
Substitute IT Tech
Martinez Unified School District
Martinez, Ca
03.2021 - 03.2021
- Provide Tier 1 Help Desk support to district staff
- Repair and maintain equipment (including laptops, tablets, projectors, etc.)
Shift Lead
Mr. Z's Crepes and Teas
Watsonville, Ca
02.2020 - 08.2020
- Train team members and guide team in assisting customers
- Troubleshoot and repair of POS system and WI-FI
Bartender
Jaliscos Mexican Restaurant
Watsonville, Ca
12.2017 - 01.2019
- Manage bar and till, serve and assist customers in timely manner and keep stock
Education
High School Diploma -
Pajaro Valley High School
Watsonville, CASkills
- Customer Service
- IT Support
- Technical Training
- Hardware, Software, Network
- Team and Project Leadership
- Deployment Strategy
- Operating Systems: Microsoft Windows, Microsoft Server, Linux (Ubuntu, Redhat), MacOS, IOS, Android
- Applications: Microsoft Office Suite, Google Workplace, Zoom, Microsoft Teams
- Networking: Cisco(Meraki), Ubiquiti, VLAN's, WAN's, LAN's, Firewalls, TCP/IP
- System Administration: MDM's(Jamf, Meraki, Google Admin), Active Directory, Microsoft Deployment Kit, DHCP, Group Policy, Hyper-V, VMWARE, Powershell
- Hardware troubleshooting
- System security
- Remote support
- Virtualization technologies
Certification
- CompTIA A+ Certification
- Google Educator Level 2
- Google For Education Product Training Series
Timeline
IT Administrator
Navigator Schools
08.2022 - Current
Site Tech
MUSD
08.2021 - 10.2022
IT Technician
Your Technology Support
03.2021 - 08.2021
Substitute IT Tech
Martinez Unified School District
03.2021 - 03.2021
Shift Lead
Mr. Z's Crepes and Teas
02.2020 - 08.2020
Bartender
Jaliscos Mexican Restaurant
12.2017 - 01.2019
High School Diploma -
Pajaro Valley High School
Notes
- - fit on one MAX two pages
- - make sure header is the same as cover letter as well as same typeface
- - USE ATS friendly format
- - list service industry experience as one section with year ranges and overall responsibilities as one bullet
- - save references for once you get follow up