Victor Gonzales
Chula Vista
Summary
- Polished Network Service Manager committed to excellence with progressive experience as Field Manager for telecommunication systems.
- Strong sense of priorities, a keen eye for detail and a valued reputation for integrity.
- Demonstrated abilities in the Leadership, Coaching, Documentation, Performance Management, and Attendance Management.
- Success providing complete client product training and custom configurations.
- Create highly effective partnerships with CWA to resolve issues at the lowest levels.
- Excellent communication, organization and problem-solving skills and the leadership and discipline to develop and motivate both colleagues and direct reports.
- Demonstrated knowledge of policies and procedures.
Highly skilled Network Services Manager with proven experience in managing, configuring, and troubleshooting diverse network systems. Strong ability to lead teams, manage projects, and optimize operations for efficiency. Demonstrated success in improving network performance and ensuring information security across all platforms. Possess technical acumen combined with sound decision-making and problem-solving skills, contributing significantly to business growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Network Service Manager
AT&T
Chula Vista
06.2012 - Current
- 14 years of excellence providing leadership to ensure we have success in service installations, diagnostics, testing, configuration and product training to residential customers for cable, satellite, internet and telecom services.
- Led cross-functional teams to implement network upgrades and projects.
- Trained staff on network management tools and best practices.
- Conducted regular assessments of network security measures and protocols.
- Provide Leadership and Coaching to my team of 20 to 27 technicians.
- Performed routine Qualities and Safeties to ensure proper installation, maintenance, diagnostics, troubleshooting, repairs are being completed.
- Ensured team was properly completes all required competencies and train to any shortcomings.
- Effectively managed my team performance while working on the MDU project.
- Installed optical network terminals and diagnosed copper and fiber faults.
- Ensure my team completes all duties in accordance with corporate, state and local rules and regulations and in accordance with OSHA safety standards.
- Manage the details to affect change within the organization and improve results that are in line with my year end goals.
- Creating a positive working environment by motivating and inspiring my team to perform to the best of their ability.
Premises Technician
AT&T
Chual Vista
04.2007 - 06.2012
- Five years of excellence providing field service installations, diagnostics, testing, configuration and product training to residential customers for cable, satellite, internet and telecom services.
- Provided comprehensive field services for data, telephone, cable and fiber optic cabling.
- Performed routine and non-routine installation, maintenance, diagnostics, troubleshooting, repairs, and ground testing.
- Ensured circuit acceptability speeds for internet, satellite and video products.
- Provided location services of underground and overhead transmission lines including distribution lines, network interface installation and complete fiber and copper drops.
- Installed optical network terminals and diagnosed copper and fiber faults.
- All duties performed in accordance with corporate, state and local rules and regulations and in accordance with OSHA and strict safety standards.
- Provide daily work order assignments documentation and acted as Technician In-Charge providing on-site and remote technical support for other technicians.
- Act as liaison with customers providing custom product configuration and device training.
- Operate a variety of hand and power tools; use and interpret electronic technical and schematic drawings.
Education
Undergraduate Degree - Electronic Engineering
ITT Technical
01.2007
U.E.I - Business Office Administration
U.E.I
01.2001
Chula Vista Adult -
Chula Vista Adult
Chula Vista01.1993
Skills
- FIELD SERVICE TECHNICIAN
- Service installation
- Technical training
- Project management
- SAFETY
- SUBJECT MATTER EXPERT
- SYSTEMS INSTALLATION & CONFIGURATION
- DIAGNOSTICS, TESTING & REPAIRS
- TRAINING AND SUPPORT
- SERVICE REPORTING & DOCUMENTATION
- UNION RELATIONS
- PROJECT MANAGEMENT
- COMPLIANCE ASSURANCE
- CUSTOMER SERVICE EXPERT
- EDUCATION & SUPPORT
- QUALITY CONTROL
- LEADERSHIP
- COACHING
- Team leadership
- Customer relationship management
- Performance management
- Cross-functional collaboration
- Problem solving
- Safety compliance
- Attention to detail
- Effective communication
- Change management
- Motivation techniques
- Customer support
- Incident management
- Mobile device management
- Problem resolution
- Telecommunications
- Written communication
- Time management abilities
- Teamwork and collaboration
Certification
- Certified Specialist in Fiber Optic Technology & Installation
- FCC GROL (General Radiotelephone Operator License with Ship Radar Endorsement)
- IMACA MobileAir Conditioning Section 609
Languages
Spanish, Read & Speak
Military Experience
U.S. Army, 01/1996, 01/1999, Honorable Discharge
Timeline
Network Service Manager
AT&T
06.2012 - Current
Premises Technician
AT&T
04.2007 - 06.2012
Undergraduate Degree - Electronic Engineering
ITT Technical
U.E.I - Business Office Administration
U.E.I
Chula Vista Adult -
Chula Vista Adult