Dynamic security professional with extensive experience at Securitas Security Services USA, excelling in incident command and emergency management. Proven track record in enhancing operational efficiency through technology implementation and fostering teamwork. Recognized for strong problem-solving abilities and attention to detail, ensuring safety and compliance in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Watch Commander
Securitas Security Services USA
02.2007 - Current
Supervised security operations, ensuring adherence to protocols and safety regulations.
Coordinated incident response, managing communication between teams and stakeholders during emergencies.
Trained and mentored junior security personnel on procedures and best practices for optimal performance.
Conducted regular inspections of premises, identifying vulnerabilities and implementing corrective measures.
Developed and maintained detailed reports on incidents, shifts, and team performance for management review.
Collaborated with law enforcement agencies to enhance security measures and incident resolution strategies.
Implemented new technologies to streamline reporting processes and improve operational efficiency across teams.
Established clear expectations for officer conduct, fostering a culture of professionalism within the team.
Prepared and delivered investigative reports and briefings.
Collections Agent
Executive Car Leasing
01.2003 - 02.2007
Managed collections processes to reduce outstanding accounts and enhance cash flow.
Negotiated payment arrangements with clients to ensure timely debt recovery.
Monitored account statuses, identifying delinquent accounts for follow-up actions.
Collaborated with team members to develop effective collection strategies and improve outreach efforts.