Victor Fernandez
Oxnard
Summary
Senior Branch Manager with over 16 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and community leadership.
Overview
17
17
years of professional experience
Work History
Financial Center Manager
Bank Of America
06.2023 - Current
- Implemented policies to improve efficiency and team performance.
- Built and lead high-performance team focused on achieving sales and service goals.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Financial Center Manager
Bank Of America
05.2021 - 05.2023
- Implemented policies to improve efficiency and team performance.
- Built and lead high-performance team focused on achieving sales and service goals.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Branch Manager
Wells Fargo Bank
04.2012 - 01.2021
- Recruited, interviewed, hired and trained 12 employees and implemented mentoring program to promote positive feedback and engagement.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Protected company assets with strategic risk management approaches.
- Boosted branch goals by developing and deepening customer loyalty.
- Identified and capitalized on community business opportunities with effective networking.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Received superior customer service satisfaction scores for 22 consecutive quarters.
Personal Banker
Wells Fargo Bank
03.2010 - 03.2012
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Consistently ranked in top 10 for sales in district of over tens of bankers.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Maximized revenue through improved sales techniques and branch productivity.
Teller
Wells Fargo Bank
09.2007 - 02.2010
- Promoted products or services to each customer to consistently achieve sales targets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Maintained balancing record with 100% rate of accuracy.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Arts - History, And Chicano Studies
University of California, Santa Barbara
Santa Barbara, CA06.2010
Associate of Arts - History
Ventura College
Ventura, CA05.2007
Skills
- Relationship building and management
- Sales professional
- Team Leadership
- Risk Analysis
- Goals and Performance
- Employee Development
- Verbal/written communication
- Staff Management
Timeline
Financial Center Manager
Bank Of America
06.2023 - Current
Financial Center Manager
Bank Of America
05.2021 - 05.2023
Branch Manager
Wells Fargo Bank
04.2012 - 01.2021
Personal Banker
Wells Fargo Bank
03.2010 - 03.2012
Teller
Wells Fargo Bank
09.2007 - 02.2010
Bachelor of Arts - History, And Chicano Studies
University of California, Santa Barbara
Associate of Arts - History
Ventura College
Similar Profiles
Ty'Qwasia MahoneTy'Qwasia Mahone
Senior Client Advocate at Sykes Enterprises, Incorporated / Chase Bank / Bank of AmericaSenior Client Advocate at Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Martha CalzadaMartha Calzada
Client Service Representative III at Bank Of AmericaClient Service Representative III at Bank Of America
Talina HernandezTalina Hernandez
VP; Academy Manager at Bank of AmericaVP; Academy Manager at Bank of America