Summary
Overview
Work History
Education
Skills
References
Projects
Timeline
Generic

Victor Ezeamaku

Milton,Ontario

Summary

Detail-oriented finance professional with extensive experience in accounting, bookkeeping, and customer service. Proven ability to manage full-cycle financial processes, including budgeting, forecasting, and variance analysis. Adept at delivering exceptional customer service in fast-paced environments, resolving issues effectively, and enhancing client satisfaction. Strong skills in financial reporting, reconciliation, and compliance, with a track record of improving operational efficiency through collaboration and problem-solving.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Finance Assistant

Superior Propane
02.2021 - 12.2022
  • Provided comprehensive support to the Assistant Manager in the preparation of financial reports, budgets, and forecasts.
  • Assisted in the coordination and management of daily financial operations, including monitoring cash flow and managing financial transactions
  • Collaborated with the Assistant Manager to analyze financial data, identify trends, and recommend actionable insights for strategic decision-making.
  • Conducted financial reconciliations, ensuring all accounts were accurate and aligned with company policies.
  • Prepared and reviewed financial documents and reports before submission to senior management.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.

Accounting Bookkeeper

BDH Collective Inc
08.2020 - 12.2020
  • Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules.
  • Led successful audits by maintaining organized records and providing clear communication with external auditors.
  • Reduced discrepancies in accounts by promptly investigating and resolving financial variances.
  • Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
  • Filed invoices with processed checks to maintain orderly accounting filing system.

Education

Honours Bachelor of Business Administration - Finance

Sheridan College
Mississauga, Ontario
12.2023

Skills

  • Proficient in Microsoft Word, Outlook, and PowerPoint
  • Cash Flow Management
  • Strong understanding of Variance analysis, Valuation methods, and Qualitative and Quantitative analysis
  • Knowledge of financial software such as ADDS, JD Edwards-E1, Power b1, Tableau, ERP SAP and QuickBooks
  • Payroll Processing
  • Bank Reconciliation
  • Microsoft Excel expertise

References

Available upon request.

Projects

Quantitative Methods in Finance: The understanding of technical analysis such as moving averages, relative strength index and MACD. Portfolio Management: The selection of a diversified set of stocks with the use of fundamental and technical analysis.

Timeline

Customer Service Representative

Walmart
02.2023 - Current

Finance Assistant

Superior Propane
02.2021 - 12.2022

Accounting Bookkeeper

BDH Collective Inc
08.2020 - 12.2020

Honours Bachelor of Business Administration - Finance

Sheridan College

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Victor Ezeamaku