Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victor Engstrom

Prince George

Summary

Adept Commercial Service Technician with a proven track record at Velocity Truck Center, enhancing repair efficiency and client satisfaction through expert knowledge in pneumatic controls and exceptional customer relationship management. Achieved significant cost savings and reduced callbacks by prioritizing quality and safety. Continuously expanded technical skills to stay ahead in the industry.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Commercial Service Technician

Velocity Truck Center
10.2019 - Current
  • Supported fellow technicians with knowledge sharing, mentoring, and collaborative problem-solving efforts.
  • Implemented cost-saving measures in the sourcing of materials/parts without compromising quality or safety standards.
  • Performed inventory management tasks to ensure availability of parts for efficient repairs without delays.
  • Kept up-to-date records of work completed using company software applications ensuring accurate billing/inventory control.
  • Served as a reliable resource for both new hires/seasoned technicians seeking advice/guidance regarding technical challenges.

Commercial Service Technician

Inland Kenworth
01.2015 - 10.2019
  • Expanded technical expertise by participating in ongoing training and staying current on industry advancements.
  • Maintained professionalism under pressure often working extended hours/weekends to meet client needs while preserving work quality.
  • Improved response times by effectively managing schedules and prioritizing service calls based on urgency and location.
  • Reduced callbacks through meticulous attention to detail in troubleshooting, repair, and documentation procedures.
  • Established strong client relationships with clear communication, timely responses, and professional service.

Commercial Service Technician

Peterbilt Pacific
04.2008 - 01.2015
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Education

Commercial Transport Technician

College of The New Caledonia
Prince George, None
01-2007

High School Diploma -

Dp Todd
Prince George, None
06-2000

Skills

  • Pneumatic controls
  • Hydraulic systems
  • Electrical systems
  • Welding techniques
  • Diagnostic testing
  • Schematic interpretation
  • Preventative maintenance
  • Diagnostics expertise
  • Customer relationship management
  • Quality control

Certification

CVIP

Cummins

Detriot

Timeline

Commercial Service Technician

Velocity Truck Center
10.2019 - Current

Commercial Service Technician

Inland Kenworth
01.2015 - 10.2019

Commercial Service Technician

Peterbilt Pacific
04.2008 - 01.2015

CVIP

Cummins

Detriot

Commercial Transport Technician

College of The New Caledonia

High School Diploma -

Dp Todd
Victor Engstrom