Victor Diaz
Simi Valley
Summary
Dynamic professional with a strong work ethic and proven ability to resolve conflicts, honed as a Shift Lead Manager at Mariachi Loco Grill and Cantina. Skilled in quick thinking and teamwork, I excel in enhancing customer satisfaction and promoting collaboration.
Experienced with enforcing rules and maintaining discipline on field. Utilizes keen observation and quick decision-making to manage game flow and player conduct. Track record of fostering respect and sportsmanship among players and teams.
Overview
5
5
years of professional experience
Work History
Soccer Referee
Cal South Soccer Foundation
01.2020 - Current
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
Shift Lead Manager
Mariachi Loco Grill and Cantina
09.2023 - 04.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
Education
High School Diploma -
Royal Highschool
Simi Valley, CA06-2024
Skills
- Patience and tolerance
- Quick thinking
- Teamwork and collaboration
- Handling complaints
- Time management
- Consistency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead Manager
Mariachi Loco Grill and Cantina
09.2023 - 04.2025
Soccer Referee
Cal South Soccer Foundation
01.2020 - Current
High School Diploma -
Royal Highschool
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