Victor Coto
Northridge,CA
Summary
Dynamic accounting and customer relations professional with proven expertise at Gravity Defyer. Skilled in invoice and payment processing, I excel in enhancing customer satisfaction through effective communication and product knowledge. Recognized for streamlining workflows and ensuring timely vendor payments, I bring a blend of analytical and interpersonal skills to drive results.
Overview
14
14
years of professional experience
Work History
Accounting Clerk
Gravity Defyer
04.2016 - Current
- Consistently ensure timely and accurate reconciliation of monthly bank and credit card statements.
- Partner with various departments to ensure access to essential tools, enabling seamless workflow and productivity.
- Oversee vendor payment processing, maintaining detailed records and ensuring prompt, accurate disbursements.
- Coordinate and negotiate contractor payment schedules to align with project timelines and budget requirements
Customer Relations Representative
Gravity Defyer
04.2011 - 04.2016
- Provided phone support for a high volume of customers, addressing and resolving diverse issues with professionalism and efficiency.
- Helped customers match products to their individual needs by delivering clear and knowledgeable product guidance.
- Managed customer email inquiries, helping to improve satisfaction and streamline communication for the Customer Relations team.
- Upsold products to customers by recommending complementary or upgraded items to enhance their purchase.
Education
Bachelor of Arts - History
University of California, Los Angeles
Los Angeles, CA06-2010
Skills
- Invoice processing
- Payment processing
- Product Knowledge
- Customer service
Timeline
Accounting Clerk
Gravity Defyer
04.2016 - Current
Customer Relations Representative
Gravity Defyer
04.2011 - 04.2016
Bachelor of Arts - History
University of California, Los Angeles
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