Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Chung

Burnaby,Canada

Summary

I am a reliable individual seeking employment. Offering excellent communication and good judgment.

Overview

25
25
years of professional experience

Work History

Service Greeter/Porter

Destination Toyota
Burnaby, BC
12.2021 - Current
  • Greeted customers and ensure they are welcomed to service area.
  • Answered customer questions and pointed individuals in right directions.
  • Documented appointments and direct customers to service advisors.
  • Responsible for vehicle tire checks and wheel alignment testings.
  • Port customer vehicles to designated area of service.
  • Ensure service area is a clean environment for staffs and customers.

Shipping/Receiving, Production, Quality Control

Swee-Ann Enterprises
Richmond, BC
11.2014 - 12.2020
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Organized work to meet demanding production goals.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
  • Organized storage areas to optimize materials movements and minimize labor hours.

Building Caretaker

Accel Services
Richmond, BC
11.2014 - 12.2020
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Shift Supervisor

Vancouver Regional Recycling
Vancouver, BC
11.2009 - 01.2011
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Service

Superstore, Old Spaghetti Factory, Thai House, Red Robbin, Fido Solutions
Burnaby, British Columbia
07.1998 - 10.2009
  • 10+ years of customer service experience.
  • Provided primary customer support to customers.
  • Delivered excellent customer service, resulting in consistent high customer satisfaction rating.

Education

BBA - Entrepreneurial Leadership

Kwantlen Polytechnic University
Richmond, BC
06.2010

Skills

  • Fluency in Mandarin, Cantonese
  • Physically Fit
  • Quality control inspection
  • Decision Making
  • Administrative Leadership
  • Operations Management
  • Staff Coordination
  • Client Relations
  • Critical Thinking
  • Clear Communication
  • Relationship Building
  • Multitasking and Prioritization

Timeline

Service Greeter/Porter

Destination Toyota
12.2021 - Current

Shipping/Receiving, Production, Quality Control

Swee-Ann Enterprises
11.2014 - 12.2020

Building Caretaker

Accel Services
11.2014 - 12.2020

Shift Supervisor

Vancouver Regional Recycling
11.2009 - 01.2011

Customer Service

Superstore, Old Spaghetti Factory, Thai House, Red Robbin, Fido Solutions
07.1998 - 10.2009

BBA - Entrepreneurial Leadership

Kwantlen Polytechnic University

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Victor Chung