Victor Chung
Burnaby,Canada
Summary
I am a reliable individual seeking employment. Offering excellent communication and good judgment.
Overview
25
25
years of professional experience
Work History
Service Greeter/Porter
Destination Toyota
Burnaby, BC
12.2021 - Current
- Greeted customers and ensure they are welcomed to service area.
- Answered customer questions and pointed individuals in right directions.
- Documented appointments and direct customers to service advisors.
- Responsible for vehicle tire checks and wheel alignment testings.
- Port customer vehicles to designated area of service.
- Ensure service area is a clean environment for staffs and customers.
Shipping/Receiving, Production, Quality Control
Swee-Ann Enterprises
Richmond, BC
11.2014 - 12.2020
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Organized work to meet demanding production goals.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Organized storage areas to optimize materials movements and minimize labor hours.
Building Caretaker
Accel Services
Richmond, BC
11.2014 - 12.2020
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Shift Supervisor
Vancouver Regional Recycling
Vancouver, BC
11.2009 - 01.2011
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service
Superstore, Old Spaghetti Factory, Thai House, Red Robbin, Fido Solutions
Burnaby, British Columbia
07.1998 - 10.2009
- 10+ years of customer service experience.
- Provided primary customer support to customers.
- Delivered excellent customer service, resulting in consistent high customer satisfaction rating.
Education
BBA - Entrepreneurial Leadership
Kwantlen Polytechnic University
Richmond, BC06.2010
Skills
- Fluency in Mandarin, Cantonese
- Physically Fit
- Quality control inspection
- Decision Making
- Administrative Leadership
- Operations Management
- Staff Coordination
- Client Relations
- Critical Thinking
- Clear Communication
- Relationship Building
- Multitasking and Prioritization
Timeline
Service Greeter/Porter
Destination Toyota
12.2021 - Current
Shipping/Receiving, Production, Quality Control
Swee-Ann Enterprises
11.2014 - 12.2020
Building Caretaker
Accel Services
11.2014 - 12.2020
Shift Supervisor
Vancouver Regional Recycling
11.2009 - 01.2011
Customer Service
Superstore, Old Spaghetti Factory, Thai House, Red Robbin, Fido Solutions
07.1998 - 10.2009
BBA - Entrepreneurial Leadership
Kwantlen Polytechnic University