VICTOR CHUKWUDI
Sydney,NS
Summary
Passionate Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Adrone Group
07.2019 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Showed expert knowledge on product and services.
- Communicated with customers to and offered solutions that adapted to their needs.
Customer Service Representative
AK-ENG Electronics
09.2017 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Sydney, NS05.2025
Skills
- Active Listening
- Time management
- Organized and autonomous
- Punctuality
- Multi-tasking
- Excellent oral and written communication skills
- Ability to work in a computer environment
Timeline
Customer Service Representative
Adrone Group
07.2019 - 01.2022
Customer Service Representative
AK-ENG Electronics
09.2017 - 05.2019
Post-Baccaleurate Diploma - Business Management
Cape Breton University
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