Victor Choi
Courtenay,BC
Summary
Proven team player with a detail-oriented approach, I excelled at Glacier Greens Golf Club by enhancing customer service and streamlining POS transactions. Recognized for adaptability and a proactive mindset, I significantly contributed to maintaining high standards of service and operational efficiency, embodying a blend of hard and soft skills to drive team performance and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Golf Shop Attendant
Glacier Greens Golf Club
Comox, British Columbia
03.2023 - Current
- Monitored golf shop operations to enforce adherence to equipment and purchase policies.
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
- Assisted golf course personnel with daily operations.
- Modeled professional conduct and safety awareness across facility grounds.
- Scheduled tee times for customers over the phone or in person.
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Processed customer payments quickly and accurately using a point-of-sale system.
- Verified completion of daily assignments in alignment with golf shop standards.
- Greeted customers upon arrival and assisted with selecting golf clubs, balls, apparel, and other accessories.
- Answered customer inquiries regarding product features, pricing, and availability.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Supported organizational transformation to emphasize quality, resulting in heightened popularity for Glacier Greens.
Golf Shop Attendant
Crown Isle Resort & Golf Community
Courtenay, British Columbia
02.2021 - 02.2023
- Addressed customer queries swiftly through phone and email channels.
- Managed shift-closing procedures to ensure accurate end-of-day reporting.
- Educated customers about club fitting services offered at the shop.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided detailed guidance on handling and utilizing products.
- Cleaned up after closing time including vacuuming floors and wiping down counters.
- Greeted customers upon arrival and assisted with selecting golf clubs, balls, apparel, and other accessories.
- Demonstrated professional behavior and emphasized safety throughout the facility.
- Verified completion of daily assignments in alignment with golf shop standards.
- Bagged or packaged purchases and wrapped gifts.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Golf Cart Attendant
Pheasant Glen Golf Resort
Qualicum Beach, British Columbia
04.2018 - 09.2018
- Assisted with loading, unloading heavy items onto, from the back of golf carts.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Managed golf cart fleet and prepared for rental.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Enforced golf course rules and regulations for safety and etiquette.
- Maintained cleanliness and operational readiness of golf carts, ensuring a superior guest experience.
- Assisted with staging and execution of tournaments and events.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Oversaw upkeep of public pathways and surrounding areas.
Education
High School Diploma -
Highland Secondary
Comox, BC06-2017
Some College (No Degree) - Financial Accounting
Ottawa University of Arizona
Surprise, AZSkills
- Customer service
- Detail-Oriented Approach
- Adaptability and resilience
- Proactive mindset
- Experienced in POS Transactions
- Team player mentality
- Willingness to learn and improve
Affiliations
- Avid golf professional
- Maintaining physical and mental health.
- Social events with close friends.
- Hiking
- Cooking
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Accomplishments
- Deans List in 2017 (University)
- Wall of Fame (Highschool)
Certification
- First Tee Certification
- Serving It Right
References
References available upon request.
Timeline
Golf Shop Attendant
Glacier Greens Golf Club
03.2023 - Current
Golf Shop Attendant
Crown Isle Resort & Golf Community
02.2021 - 02.2023
Golf Cart Attendant
Pheasant Glen Golf Resort
04.2018 - 09.2018
High School Diploma -
Highland Secondary
Some College (No Degree) - Financial Accounting
Ottawa University of Arizona
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