Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Victor Calix

Victor Calix

Logistics
Surrey,BC

Summary

Highly organized and experienced in managing multiple tasks. Possesses excellent problem solving, communication, negotiation, active listening and problem management skills. Hard-working and passionate job seeker eager to secure an entry-level position. Ready to help team achieve company goals and improve customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Intermodal Agent

CMA CGM
2022.11 - 2023.04
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Advised clients on transportation and payment methods.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Supply Chain Specialist

Household Solutions
08.2021 - 07.2022
  • Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
  • Worked with suppliers to manage schedules, specifications and quality compliance.
  • Negotiated prices and terms with shipping companies and supply vendors.
  • Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
  • Improved supply chain customer satisfaction ratings through efficient problem resolution.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

Traffic Coordinator

Seaboard Solutions
04.2021 - 07.2021
  • Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
  • Coordinated broad-scale revisions to deficiencies in team productivity.
  • Developed and managed document tracking procedures and data gathering processes.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Dispatch Officer

BAC Credomatic
10.2019 - 03.2021
  • Directed dispatching, routing and tracking of 5 to 7 messengers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Evaluated and adjusted routes to sent out messengers to deliver product based on locations, needs, worker availability, and weather conditions.
  • Increased area coverage by effective scheduling and detailed location monitoring.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Back Office Specialist

Alorica
03.2018 - 06.2019
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered support by handling range of routine and special requirements.
  • Oversaw automated tracking and documentation of data, client correspondence and to facilitate on-time payment.
  • Informed and supported staff leaders through consistent communication, administrative support duties, and detailed reports.

Customer Sales and Service Expert

Startek
02.2016 - 01.2018
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Service Specialist

Allied Global
12.2012 - 01.2016
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled over numerous of calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Education

Bachelor's - Logistic Engineer

Centro Universitario Tecnologico
Honduras

High School Diploma -

Bilingual Institute Happy New Dawn
Honduras
06.2012

Skills

  • Logistics Strategies
  • Agent Coordination
  • Intermodal Journey Planner
  • Team Goals
  • International Logistics
  • Process Optimization
  • Customer Service
  • Field Operations Support
  • MS Office Expertise
  • Supply Chain Management

Timeline

Intermodal Agent

CMA CGM
2022.11 - 2023.04

Supply Chain Specialist

Household Solutions
08.2021 - 07.2022

Traffic Coordinator

Seaboard Solutions
04.2021 - 07.2021

Dispatch Officer

BAC Credomatic
10.2019 - 03.2021

Back Office Specialist

Alorica
03.2018 - 06.2019

Customer Sales and Service Expert

Startek
02.2016 - 01.2018

Customer Service Specialist

Allied Global
12.2012 - 01.2016

No Degree - Logistic Engineer

Centro Universitario Tecnologico

High School Diploma -

Bilingual Institute Happy New Dawn

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