Victor Brown
San Diego
Summary
Hospitality professional with expertise in customized cocktail creation and superior customer service. Proven track record of enhancing guest experiences through effective communication and meticulous attention to detail. Skilled in managing high-volume service environments, resulting in increased sales and elevated guest satisfaction.
Overview
11
11
years of professional experience
Work History
Bartender Server
Louisiana Purchase
San Diego
01.2023 - Current
- Crafted unique cocktails to enhance guest experiences and elevate service quality.
- Fostered a welcoming atmosphere, providing attentive and professional service consistently.
- Maintained cleanliness and organization of bar area in alignment with restaurant standards.
Server
Cardellino's Italian Chophouse
San Diego
08.2022 - 05.2023
- Elevated average check by 12 to 16 percent through effective marketing of daily specials and alcohol promotions.
- Managed eight indoor and four outdoor tables, providing exemplary service to enhance guest satisfaction.
Bartender
Chef's SD Hookah Lounge
San Diego
08.2021 - 12.2022
- Optimized service delivery using Toast POS to manage customer flow exceeding 400 patrons nightly.
- Bartended private events for celebrity clientele, ensuring efficient communication among team members.
- Streamlined workflow processes to enhance service efficiency and patron satisfaction.
Head Bartender-Server
Milano's
Albany
03.2019 - 07.2021
- Leveraged expertise in over 100 mixed beverages, specialty liquors, and craft beers for timely service.
- Conducted training for 10 new staff members as bartenders and wait staff to enhance team performance.
Server
Creo Fine Dining
Albany
06.2014 - 05.2019
- Achieved five percent reduction in transaction errors by managing payments through Square.
- Delivered outstanding service to groups of 20 or more by memorizing menu specials and wine choices.
- Leveraged multitasking abilities to enhance guest interactions effectively.
Education
Bachelor of Science - Psychology
SUNY of Albany University
01.2013
Skills
- Culinary pairing
- Time management
- Menu development
- Communication skills
- Problem solving
- Conflict resolution
- Attention to detail
- Multitasking skills
- Bar service preparation
- Beer and wine recommendations
- Marketing and sales experience
- Anticipating guest needs
- Outstanding customer service
- Hospitality service expertise
- Menu memorization
- Alcohol awareness
- Extensive wine portfolio
- Aloha POS
- Customer service
- Leadership
- Extensive liquor and wine knowledge
- Extensive food knowledge
Timeline
Bartender Server
Louisiana Purchase
01.2023 - Current
Server
Cardellino's Italian Chophouse
08.2022 - 05.2023
Bartender
Chef's SD Hookah Lounge
08.2021 - 12.2022
Head Bartender-Server
Milano's
03.2019 - 07.2021
Server
Creo Fine Dining
06.2014 - 05.2019
Bachelor of Science - Psychology
SUNY of Albany University
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