Victor Baltimore
Long Beach
Summary
Experienced Client Manager with many years' experience in development and management of contracts. Excellent communicator dedicated to developing positive long-term client relationships thriving in fast-paced work environment.
Overview
12
12
years of professional experience
Work History
Client Manager
Allied Universal Security Services
Culver City
03.2024 - 04.2026
- Managed client relationships to ensure satisfaction and service quality.
- Cultivated relationships with clients to identify needs and deliver tailored solutions.
- Developed long-term rapport with clients to cultivate loyalty.
- Managed client accounts, including conducting regular reviews and providing strategic advice.
- Resolved customer complaints in a timely manner through effective communication techniques.
- Coordinated communication between clients and security teams to resolve issues effectively.
- Evaluated performance metrics to drive operational efficiency in service delivery.
- Developed and tracked key performance indicators within client services department.
- Evaluated effectiveness of current processes related to customer service and suggested improvements.
- Conducted research into competitive markets to stay up-to-date on industry trends and developments.
- Conducted regular site assessments to identify security vulnerabilities and improvements.
- Ensured compliance with regulatory requirements and industry standards to mitigate risks.
- Developed strategies for increasing customer loyalty by understanding their expectations and preferences.
Service Manager
Allied Universal Security Services
Las Vegas
04.2020 - 02.2024
- Led service staff to enhance customer satisfaction and ensure compliance with company policies.
- Developed and implemented effective security protocols for various client sites.
- Defined key performance indicators (KPIs) for service team to track success and align with operational goals.
- Managed daily operations of security services for diverse client environments.
- Created standard operating procedures for all service functions.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Generated detailed reports on service activities for senior management to inform decision-making.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Field Supervisor
SOS Security Services
Las Vegas
03.2017 - 04.2020
- Managed scheduling and deployment of security officers for optimal coverage.
- Supervised daily operations of security personnel across multiple client sites.
- Coordinated effective communication between clients and security teams to enhance service delivery.
- Conducted regular safety inspections to ensure compliance with protocols.
- Reviewed incident reports to identify trends and recommend actionable improvements.
- Established strong relationships with clients, subcontractors, and regulatory agencies to foster collaboration and trust.
- Implemented new procedures or processes to improve safety and efficiency.
Security Manager
SOS Security Services
Las Vegas
12.2013 - 03.2017
- Managed team of security personnel during operational shifts, ensuring effective coverage and response.
- Conducted risk assessments to identify and mitigate potential security threats.
- Developed security policies that enhanced compliance and safety standards.
Education
Some College (No Degree) - Psychology
Grand Canyon University
Phoenix, AZSkills
- Goal setting
- Strategic account management
- Client services
- Client relations
- Sales territory growth
- Performance metrics evaluation
- KPI development
- Revenue growth
- Risk assessment
- Service quality assurance
- Teamwork and collaboration
- Data analytics
- Evaluate leads
- Team leadership
- Team oversight
- Team motivation
- Coaching personnel
- Training and development
- Operations management
- Effective communication
- Time management
- Adaptability
- Problem-solving aptitude
- Critical thinking
- Goal setting
- Teamwork and collaboration
- Professionalism
- Operations management
- Teamwork and collaboration
Timeline
Client Manager
Allied Universal Security Services
03.2024 - 04.2026
Service Manager
Allied Universal Security Services
04.2020 - 02.2024
Lead Field Supervisor
SOS Security Services
03.2017 - 04.2020
Security Manager
SOS Security Services
12.2013 - 03.2017
Some College (No Degree) - Psychology
Grand Canyon University