Victor Arroyo
Greenbrae
Summary
Versatile and results-driven professional with extensive experience in retail and technical roles. Excelled in optimizing operations and mentoring teams, enhancing productivity and service quality. Skilled in problem identification, customer service, and bilingual communication, adept at driving performance improvements and fostering a cohesive workplace culture.
Overview
8
8
years of professional experience
Work History
Store Manager
Tillys Retail Company , Del Mar Highlands Town Center
12.2016 - 05.2018
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Shift Leader
Gap Inc
01.2018 - 05.2021
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Senior Technician
Valvoline
05.2021 - 01.2023
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
Technician
Acura
02.2023 - Current
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
Education
High School Diploma -
San Rafael High School
San Rafael, CA2018
AA -
College of Marin
Greenbrae, CA2022
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Fluent bilingualism
- Problem identification
- Time management
- Active listening
- Calm under pressure
- Computer skills
- Multitasking Abilities
- Flexible and adaptable
- Decision-making
- Verbal communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technician
Acura
02.2023 - Current
Senior Technician
Valvoline
05.2021 - 01.2023
Shift Leader
Gap Inc
01.2018 - 05.2021
Store Manager
Tillys Retail Company , Del Mar Highlands Town Center
12.2016 - 05.2018
High School Diploma -
San Rafael High School
AA -
College of Marin
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