Victoire Djonaye Gadji
Moncton,NB
Summary
Dedicated Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Siontel
09.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Moka's Restaurant
10.2018 - 02.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Maintaining customer satisfaction.
Education
BBA - Accounting
Esgis University
Cotonou, BeninSkills
- Customer assistance
- Bagging and packing
- Conflict management
- Time management
- Attention to details
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Siontel
09.2022 - 07.2023
Cashier
Moka's Restaurant
10.2018 - 02.2020
BBA - Accounting
Esgis University
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