Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoire Djonaye Gadji

Moncton,NB

Summary

Dedicated Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Siontel
09.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Cashier

Moka's Restaurant
10.2018 - 02.2020


  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintaining customer satisfaction.


Education

BBA - Accounting

Esgis University
Cotonou, Benin

Skills

  • Customer assistance
  • Bagging and packing
  • Conflict management
  • Time management
  • Attention to details

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Representative

Siontel
09.2022 - 07.2023

Cashier

Moka's Restaurant
10.2018 - 02.2020

BBA - Accounting

Esgis University

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Victoire Djonaye Gadji